Job Summary The Loan Advisor has an opportunity to collaborate with a sales manager and Sr Loan Advisor to learn the origination process and the mortgage sales industry. The Loan Advisor will proactively identify, develop and maintain a quality network of business relationships that serves as a source of referrals for new mortgage lending opportunities. Interview new and existing customers to determine their loan needs and advise those customers of appropriate products, terms, and pricing while gathering any additional required data. Generate complete mortgage applications, ensure appropriate procedures and policies are followed, while meeting sales goals and objectives.
Sales/Business Development: Originate mortgage loans that meet Flagstar bank credit and underwriting requirements. Perform all origination tasks in accordance with industry and regulatory guidelines and requirements. Achieve sales and referral goals by developing a one-of-a-kind customer experience. Refer clients to other Flagstar business partners so that they may explore obtaining additional financial products and services that Flagstar offers (i.e. retail banking products, investments, commercial services). Market to and manage referral relationships. Referral relationships include realtors, builders, professional and personal contacts. Participate in in business related development opportunities community efforts to promote home ownership. Proactively seek ways to develop and expand customer relationships in order to achieve branch and personal goals.
Training & Professional Development: Working with your sales manager and Sr. Loan Advisor mentor, will continue to learn the origination process from start to finish. The Loan Advisor will continue to stay up to date on Flagstar internal processes, procedures and external regulatory and compliance policies and standards linked to their job as a mortgage originator. Attend Flagstar required production meetings. Attend/complete all Flagstar and industry required training. Actively participate in opportunities to expand knowledge, influencing and interpersonal skills. To assist with this development, the Loan Advisor will be given different tasks and loans with different scenarios to work through and assist with as necessary.
Customer Relations/Customer Service: Provide status updates and assist processing with the collection of any trailing borrow documentation needed to complete loan processing and closing. Maintain a high level of customer service for both external and internal customers and operational partners.
1+ years in mortgage origination experience
1+ years of mortgage industry sales or operations experience
1+ years of demonstrated customer service experience
Ability to learn conventional and /or government guidelines
Ability to learn and understand processing, underwriting and or closing procedures
Ability to analyze and comprehend complex financial data and provide financial alternatives
Ability to communicate clearly and effectively, both verbally and in writing, across a variety of audiences
Solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
Professional and effective interpersonal skills
Strong computer skills including MS applications and previous experience utilizing laptop technology for communication purposes including accessing credit and loan status information
Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction.
Desire and willingness to call on prospects and existing clients for sales opportunities
Demonstrated ability to maintain confidentiality using tact and diplomacy
Maintain professional dress attire and demeanor
TRAVEL REQUIREMENTS (25-50% OF TIME SPENT AWAY FROM HOME OFFICE)