Overview: Acts in a liaison capacity for mortgage originators and customers providing follow-up and resolution to questions and concerns. Provide general sales, marketing and operational support for assigned mortgage originator. Adhere to the requirements of federal registration under the SAFE Act.
Assist Loan Officer in developing and managing a referral source, prospect and customer base.
Assist Loan Officer in developing and implementing marketing/sales support programs to develop new business.
Interact with customers to complete the application process, ensure all necessary supporting loan documentation is obtained and accurate.
Provide follow-up on loan conditions as required by commitment letter.
Interact with Production department personnel (processors, underwriters, closers) to ensure loan application file is complete, loan documentation is satisfactory, conditions are met and loan can close within required time frames.
Serve as communication liaison between customer, M&T Corporation and loan officer. Initiating and answering calls to/from customers as required in a prompt, courteous and professional manner.
Maintain and organize current and required loan documents for all loan programs as needed.
Take loan applications as necessary and input loan data into processing system via laptop.
Assist Loan Officer in providing required reporting as needed.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
Complete other related duties as assigned.
Scope of Responsibilities: Incumbent works under general supervision.
In many cases, incumbent will be the point of contact for customer to complete application process and for follow-up for outstanding items needed to provide a complete loan application for processing.
Responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.
Answer customer phone calls in courteous and professional manner.
Supervisory/Managerial Responsibilities: Not Applicable.
Education and Experience Required: High school diploma (or equivalent) or equivalent work experience.
Knowledge of Secondary Marketing requirements.
Knowledge of FHA/VA regulations.
Knowledge of Bank products and services.
Strong organizational skills with ability to manage multiple priorities.
Excellent verbal and written communications skills.
Flexible to travel within region and work overtime and/or flexible schedule as needed.
Education and Experience Preferred: Prior mortgage experience.