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Assistant Director at National Recoveries, Inc. in ARDEN HILLS, Minnesota

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:


  • Timely & consistent decisions with clear communication

  • Maintains direct management with 5-7 Managers within the Operations Departments

  • Responsible for daily, weekly, monthly, and quarterly production goals as set by the Director and a 90% or above Call Quality Monitoring Score for the assigned Managers

  • Get to the root cause and ensure remediation of all valid client complaints

  • Ensure disciplinary action for assigned Manager’s employees are administered within 24 hours

  • Support National’s Policies & Procedures at all times

  • Ensure compliance with PPMS

  • Be available after hours for the Managers assigned as needed

  • Proactively build and maintain positive relationships with all departments

  • Encourage and motivate all staff to promote high level of production

  • Approve timecards for payroll for Managers assigned

Performance Requirements:

  • Demonstrates the ability to interact and cooperate with all company employees and customers

  • Builds trust, values others, communicates effectively, drives execution, fosters innovation, focuses on the customer, collaborates with others, solves problems creatively and demonstrates high integrity

  • Maintains professional relationships that meet company core values

  • Proactively establishes and maintains effective working team relationships with all support departments

 Job Specifications:

  • Knowledge of U.S. Department of Education (ED) statement of work (SOW) and advanced knowledge of ED contract

  • Bachelor’s Degree preferred

  • Minimum of three (3) years of experience in a management role for the U.S. Department of Education contract or other student loan contracts

  • Working knowledge of the various resolution types and their processes

  • Extensive knowledge of FDCPA, ED SOW/RFQ, TCPA, and State Regulations

  • Familiar with RM/Ex Collection System (A Quantrax Product) or similar collection database management systems

  • Very familiar with automated dialing technology, purpose, scope and setup

  • Excellent leadership skills, planning, quality focus, resolving conflict, customer service and strategic planning skills


National Recoveries Inc. is a government contractor and shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. In addition, the physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you are interested in applying for employment with National and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department via phone at 763-390-1680.

National is a drug – free workplace.