Position Summary Greets patients; schedules and registers AMG-MFA patients; performs payment collection process; and provides other administrative and customer-related duties including but not limited to in-processing and out-processing support as needed to provide an excellent experience for AMG-MFA patients and support for providers.
Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education High school graduation is necessary. Two years of college is preferred.
Experience Two years of experience in providing customer services is necessary, preferably at least a year in physician office and/or ambulatory care setting. At least a year performing patient scheduling is preferred. Experience utilizing a computerized patient scheduling system or computer terminals is necessary. Familiarity with medical insurance and medical terminology is preferred along with referral and prescription intake experience. Typing skills of 30 WPM is required. Knowledge of patient scheduling/registration systems is preferred.
Competencies Must have excellent verbal and written communication skills. Must be able to communicate providing verbal feedback in a professional manner. Must be able to follow and understand instructions, and react favorably in all work situations. Must have strong interpersonal skills and be mentally adaptable and flexible in dealing with a variety of people at various levels within and outside the Medical Faculty Associates (MFA). Must be able to do math calculations and input data into the computer.