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ServiceNow Technical Architect at PCM in Alpharetta, Georgia

Posted in Other 30+ days ago.

Job Description:

About Us

PCM is a leading IT provider of technology solutions including hardware products, software, services and consulting in most industries including small, medium, enterprise and public sector organizations throughout the US, Canada, Europe and beyond. We were founded in 1987 and have grown to 4,100+ employees.

Our comprehensive expertise and proven experience in emerging, advanced and legacy technologies stands out in a crowded market. We leverage our vast array of certified personnel, valuable partnerships, mature process and scale to achieve our clients IT objectives and position them for future success.

Our business IT strategists, market specialists and technical engineers are trained to listen to, learn from and enable our customers' success.

PCM offers exceptional procurement and logistics for a broad range of IT products. We provide consulting and implementation services delivered through more than 1,400 service engineers. With PCM, you have a rich array of managed, professional and operational services to lower your organization's operating costs, increase business agility, improve overall efficiency, and help you succeed in today's global economy.



Needed for immediate position with PCM in Alpharetta, GA

**(Remote option available for candidates outside of the Atlanta Metro Area)

Engaging new role responsible for a ServiceNow specialist, in a client consulting environment. The ideal candidate is a technical consultant who has a proven track record of deploying ServiceNow applicationsolutions in a client environment, with a passion for delivering real business value to customers. You will be a key member of the project team that delivers ServiceNow solutions in the form of billable projects.

You will work closely with clients and must demonstrate individual, functional and professional knowledge to ensure work products and deliverables are of the highest caliber.

You will use your exceptional development and consulting skills to execute the successful delivery of large, complex ServiceNow projects for enterprise customers, often handling multiple engagements at a time - all while keeping our customer satisfaction rating at one of the highest levels in the ServiceNow ecosystem.

**No sponorship provided/no subcontracts - this is a direct perm opportunity with PCM


You are an experienced implementer of ServiceNow applications with 3+ years of experience with ServiceNow products and have demonstrated results as a billable customer consultant. You are independent, proactive, high energy and are a team player.
  • Lead all technical aspects of project delivery and solution delivery including application UI configuration, workflow configuration, development of client specific reporting, development of required integration components (SSO, LDAP, etc.)
  • Be a key member of the overall implementation project team.
  • Prepare all client facing and internal deliverables that are technology related.
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.


  • Proven experience of leading the deployment of enterprise software (ideally ITIL related) solutions in client environments
  • 2+ Years Experience with ServiceNow Implementations and a record of at least 3 successful deployments as lead
  • 2+ Years Advanced experience in JavaScript or related application development
  • 2+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog
  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Strong organizational and analytical skills
  • A degree or equivalent, preferably in Information Technology or Business
  • ITIL V3 Foundations Certification preferred
  • ServiceNow System Admin Certification
  • ServiceNow Implementation Specialist Certification preferred
  • Willingness to travel up to 50%

Preferred Qualifications
  • Jelly or Angular.JS a plus i.e., UI Macros / UI Page development
  • Content Management System / Portal Development
  • Advanced Skills with ServiceNow Development APIs
  • Web Service Integration experience
  • LDAP Integration experience
  • Single Sign-on configuration and administration
  • Experience in establishing integrations through JDBC and the MID Server
  • Business Process Management/Automation
  • Experienced and Comfortable Presenting to large Audiences
  • Advanced Application Experience: Orchestration, Discovery + CMDB, Asset Management, PPM Suite
  • Discovery, Orchestration, ServiceMapping, Event Management a Plus
  • ITIL Foundation Certified i.e., ITIL V1, ITIL V2, ITIL V3
  • ServiceNow Developer Certified

Why work for Us?

PCM Offers:

We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.

PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.

PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

PCM: The right technology, delivered!

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Disclaimer: PCM extends offers of employment only to qualified candidates who have applied for a position using our official application through our career site, iCims. Please be on alert for possible fraudulent offers of employment or "phishing" actions that may come from individuals or entities impersonating PCM. PCM will not solicit money or banking information from applicants. Once employment has been confirmed and as part of the onboarding process, new hires will receive instructions from PCM to set up their direct deposit information from our payroll department.