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Guest Service Agent at Sonesta International Hotels Corporation

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Milpitas, California





Job Description:

Job Description Summary

The Guest Services Agent (GSA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The GSA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel. The GSA serves as the point person with regards to the Front Desk technology systems and in-house guest relations during their shift.

Job Description

Guest Service             


  • Handle guest check-ins and check-outs efficiently and in a professional manner, informing guests of hotel’s facilities at time of registration.

  • Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and the hotel.

  • Coordinate with other departments to fulfill guest special requests.

  • Answer guest questions regarding local area facilities and be able to give proper directions to these areas.

  • Demonstrate proper telephone etiquette, transferring of calls, and taking accurate messages for guests and team members, according to company standards.

Additional Job Description

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:


  • Health Benefits (Health & Dental Insurance)

  • 401(k) Retirement Plan

  • Vacation

  • Sonesta Hotels & Other Outlets Discounts

  • Paid Holidays

  • Sick Days

  • Educational Assistance

  • Employee Recognition Programs

  • Newborn & Adopted Child Leave

  • Spousal & Domestic Partner Leave

  • Life Insurance

  • Short Term Disability

  • Long term Disability

  • Employee Referral Program

  • Credit Union

  • Direct Deposit

  • Employee Activities & Events

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.