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Coffee Shop Attendant at Great Wolf Resorts in Garden Grove, California

Posted in Other 30+ days ago.

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Type: Part Time

Job Description:

At Great Wolf, the Coffee Shop Attendant keeps our guests energized. The Attendant guides customers while maintaining the cash register, ringing sales, processing returns, and closing out the register.

Essential Duties & Responsibilities

* Communicates with guests to take food and beverage orders
* Maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs
* Provides outstanding customer service and engage in suggestive selling
* Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
* Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
* Ensures the daily operation of the retail outlet adheres to operating procedure guidelines.
* Ensures retail outlet adheres to the highest standards of cleanliness, presentation, and service
* Assists in other retail outlets as needed

Basic Qualifications & Skills

* Some High School education or equivalent
* Flexibility regarding scheduling based on business demands
* Experience utilizing basic math skills with ability to add, subtract multiply and divide
* Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
* Successful completion of a criminal background and drug screen.

Desired Qualifications & Traits

* Previous experience demonstrating strong customer service
* Prior experience utilizing restaurant equipment and sanitation standards
* Ability to multi-task and prioritize a variety of tasks with minimal direction
* Previous experience with cash transactions and Point of Sale systems
* Proven teamwork skills

Physical Requirements

* Ability to lift up to 20 lbs.
* Able to sit and/or stand for long periods of time
* Ability to bend, twist, and stretch

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled