Posted in General Business 30+ days ago.
Job Description:Ferguson is currently seeking the right individual to fill a tremendous career opportunity for an Application Support Technician at our corporate location in Newport News, VA!
If a career with an organization that rewards performance and provides a stable and supportive environment for its more than 23,000 associates nationwide sounds good to you, Ferguson may just be the place for you. Our people are our biggest asset and share a common passion for customer service, which has helped shape us into the industry leader we are today. The Application Support Technician is the first point of contact for all of our Ferguson Associates. While providing a high level of customer service, the Application Support Technician answers incoming calls, tracks information in a ticketing system, uses a knowledge base tool along with their own personal expertise to resolve incidents in a timely fashion. The analyst escalates unresolved problem/issues/requests to the other support teams through FEI IT as required.
This is a contract to hire role.
KNOWLEDGE, SKILLS, AND ABILITIES:
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.