Business Analyst (Process Improvement Coach) - Walnut Creek, CA (John Muir Health) at United Health Group

Posted in Other 28 days ago.

Type: Full-time
Location: Walnut Creek, California

Job Description:

OptumInsight, a UnitedHealth Group company, brings a distinctive proprietary combination of capabilities and resources to help our customers deliver consistently better health and cost outcomes for everyone. These capabilities and resources include data and analytics, technology solutions, managed services, research and advisory services. By partnering with providers, payers, life sciences companies and other organizations, we help accelerate the use of data and insights and technology-enabled services to modernize the health system and guide the transition to value-based care. We are driving value to those we serve through our transforming capabilities. This is a place like no other and where you'll do your life's best work.(sm)

The Business Analyst is primarily responsible for providing project/program support to the Optum-John Muir Health account across business units with a focus on continuous improvement and customer experience. In this role, you will be responsible for collaborating with multiple internal business partners and external client stakeholders to ensure an exceptional customer experience, service level achievement and strong employee engagement. When you join us as a Sr. Business Analyst, you'll be engaged in a new and groundbreaking client-centric approach to healthcare outsourcing.

Primary Responsibilities
  • Develop a project plan and supporting materials to operationalize the The Optum Performance System (TOPS); help design and facilitate training sessions on the use of active daily management methodology (Lean tools)
  • Contribute to the development and implementation of a continuous-performance management program that promotes and rewards excellence, and drives ongoing, multi-directional transparent feedback across all functions (visual management and huddles)
  • Contribute to the design, implement and support of a peer champions program to drive TOPS into daily operations
  • Analyze and interpret data to identify trends, patterns and opportunities for the business and clients
  • Communicate analysis and interpretation to appropriate audiences
  • Support culture immersion activities and identify opportunities to strengthen Our United Culture within the new Optum-John Muir Health relationship
  • Collaborate on the design and implementation of the Net Promoter System (NPS) strategy with a focus on making every customer contact as successful as possible, resulting in continued loyalty
  • Monitor project performance against established service level agreements and success measures, such as employee engagement, by working with internal business partners and centers of excellence (e.g., finance, human capital)
  • Contribute to the development of program or project scope statements, in consultation with applicable stakeholders (e.g. program/project charter, work plans)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications
  • Bachelor's Degree or equivalent experience
  • 2+ years of project management, account management or client management experience
  • 1+ years of experience coordinating events (such as social responsibility, employee engagement, staff development, leadership retreats, etc.)
  • Intermediate or better proficiency with Microsoft Office Suite including Microsoft Excel (ability to create spreadsheets, sort and filter data) and Microsoft PowerPoint (ability to create slides, upload graphs, and present data)
  • Experience evaluating and determining appropriate course of action to meet business-client needs
  • Demonstrated self-starter with strong planning organization, analytical and problem-solving skills
  • Experience working with project stakeholders/business leadership team
  • Strong written and verbal communication skills, including well-developed interpersonal skills
  • Primary residence must be located in Northern California, and able to commute to the East Bay (Walnut Creek, CA) to work onsite in the office up to 5 days per week
Preferred Qualifications
  • Certification in a business process improvement methodology (Lean, Six Sigma, etc.) and/or certification in project management (PMP)
  • Demonstrated experience driving process improvements
  • Flexible, agile and adaptable to change
  • In-depth knowledge of Optum service delivery model and operations
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Sr. Business Analyst, Strategic Engagement, Walnut Creek, CA, California, project, program, strategic, engagement, lean, six sigma, client, trainer, instructor, PMP