Job Summary: Provides support to Blue Diamond's North American Consumer Products Division by in mitigating risk and resolving consumer claims and handling some of the more difficult and more challenging consumer engagements, claims, legal and regulatory interactions; as well as, handling routine negotiations with insurer on final claims pay-outs/settlements.
Administers and coordinates efforts to mitigate risk to Blue Diamond and maintain a less than 30% annual claims pay-out.
Supports the Consumer Advocacy Manager with the more challenging consumer engagements.
Provides guidance to Assistant Consumer Advocates monetary complaints resolutions.
Coordinates and processes consumer product retrievals and lab analysis services.
Escalated claims, consumer product retrievals for QA and/or 3rd party lab analysis, along with production retain submissions to 3rd party lab analysis.
Communicating, both written & verbally, to follow-up as required by the various risk management entities.
Effectively negotiate claims settlement issues and pay-outs with insurance assessors and other risk management entities, as required.
Facilitate claims review meetings with the BDG insurer, BDG Controller, and Consumer Advocacy Manager.
This job description reflects managements assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
MINIMUM JOB REQUIREMENTS
Minimum level of education required
High School Diploma or GED
Minimum number of year(s) of experience required in addition to education plus type(s) of functional experience
5 years of Risk Management, Claims Processing, business 2 consumer customer service experience.
Other required type(s) of functional experience (e.g. Production/Operations, Accounting, Forklift Operator, Inventory Control, etc.)
Superior verbal communication skills.
Exceptional writing skills for letters, regulatory and legal documentation.
Ability to problem solve systematically.
Must possess exceptional analytical skills; ability to read, interpret and analyze data for periodic report preparation.
Exceptional computer skills and working knowledge of database programs, as well as, MS Office Suite including PowerPoint and Excel.
Total minimum number of years of experience required in lieu of degree (if applicable)
Other job requirements (e.g. certifications/licenses, CPG experience, work overtime/weekends, etc.)
PREFERRED SKILLS AND EXPERIENCES (Specialized education, specific software experience, etc.)
Experience applying various research techniques.
Typical number of Direct Reports
Office environment demands including frequent speaking both in person and over the phone; writing, reading files, reports and PC screen. Prolonged sitting at computer terminal. Regular vision concentration for reading and checking reports, forms and data entry.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Employees work under typical office conditions, and the noise level is usually quiet.
Other Job Details:
Work Shift: Day
Pay Type: Salary
Hourly Rate (if applicable): N/A
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Blue Diamond Growers (BDG) is an Equal Employment Opportunity Employer. BDG provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information. BDG also complies with all provisions of the U.S. Government's Executive Order 11246 dated September 24, 1965 and the rules, regulations and relevant orders of the Secretary of Labor.