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Dealer Services Coordinator II at Cox Automotive

Posted in Other 30+ days ago.

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Type: Full Time
Location: Grove City, Ohio





Job Description:

Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations.

Key Responsibilities
Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary

Provides direct communications link to customers to ensure their expectations are met and service issues are resolved

Educates dealers on all Manheim products and services

Investigates, troubleshoots, and resolves customer problems and issues

Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service

Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value

Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)

Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, etc.)

Follow- up as necessary

Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles

Review vehicles in sale line up, locate missing vehicles, and work with account

Qualifications:High School Diploma or equivalent required

Effective communication (written and spoken) and interpersonal skills required

Ability to work in a high performance, fast-paced team environment

Computer skills, including ability use Internet and MS Office

Ability to adapt to and work effectively within a constantly changing environment

Excellent customer service and problem solving skills required

Ability to sit or stand for prolonged periods of time

Ability to perform repetitive tasks

Manual dexterity

About Cox AutomotiveCox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company's 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.comCox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.