Posted in Information Technology 30+ days ago.
We are looking for Project Coordinator for an immediate need. This is a client facing role & the candidate will have regular interactions with various client managers.
Day to Day operations Service Level and people management.
Organize team huddles and work towards keeping the team motivation at a higher level.
Assign routine tasks to the team from IncidentService Request Management.
Prepare consolidated weekly monthly reports.
Prepare client status reports and participate in Client reviews
Identify and mitigate RISKS.
Metrics Collection Analysis.
Participate in Review meeting identify improvement Plans and track it till closure.
Perform Voice and Ticket Audits and provide feedback to associates based on inferences.
Train associates on Technical Process Updates as and when required.
Forecast staffing requirement based on analysis of historical volumes.
Review Knowledge Base Articles and createedit those which are outdated.
Exposure on ticketing Tools like Remedy Siebel Clarify CA helpdesk VNC ControlF1 Dame Ware Net meeting Microsoft Share point.
***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.