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Troubleshooting Support Associate- Call Center at First Data Corporation

Posted in Admin - Clerical 23 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Omaha, Nebraska





Job Description:

Troubleshooting
Support Position

 

 Respond
to inbound calls related to POS terminals or related inquiries

 

  • Diagnoses
    and resolves problems using documented procedures and checklists 
  • Thoroughly
    and efficiently gather customer information, access and fulfill customer
    needs, educate the customer where applicable to prevent the need for
    future contacts and document interactions through contact tracking
  • Continuously
    evaluate and identify opportunities to drive process improvements that
    positively impact the customer’s experience
  • Are
    afforded multiple cross-training opportunities to ensure we stay fluent
    with the ever changing needs of the business

 

For
a day-in-the-life preview of our Terminal Support Specialists, please click on
the link: https://bcove.video/2K4megF

 

Skills and Experience

Required:

·        
Highly developed sense of
integrity and commitment to customer satisfaction

·        
Demonstrated passion for
excellence with respect to treating and caring for customers

·        
Ability to communicate clearly
and professionally, both verbally and in writing

·        
Ability to handle complaints and
unpleasant customers

·        
Possess a pleasant, patient and
friendly attitude

·        
Strong detail orientation and
communication/listening skills

·        
Willingness to work a flexible
schedule and overtime when needed

·        
Possess a strong work ethic and
team player mentality

·        
Medium to high proficiency with
Microsoft Outlook, Excel and Internet Explorer

·        
Knowledge of technical support
issues related to Internet connectivity and troubleshooting experience

·        
1+ years in a service oriented
capacity

 

 

 Preferred:

  • Experience in a Call Center or other high-volume service
    center
  • Familiarity with performance requirements – Voice of the Customer
    (find the expectations, likes and dislikes
    of customers, they expect us to listen to them, anticipate their needs,
    and learn from their feedback.)
    ,
    Quality, Schedule Adherence, etc.
  • Some experience with multiline telephones and online noting
    systems

Learn
more about Fiserv:

 

Life moves fast.  And as it does,
we know most people aren’t thinking about “financial services” But we
are. 
We help people and businesses move money and
information every minute of every day. Our solutions connect financial
institutions, corporations, merchants and consumers to one another, millions of
times a day, behind the scenes, reliably and securely. We’re Fiserv, a global
leader in Fintech and payments enabling innovative financial services
experiences that are in step with the way people live and work today. The
company’s approximately 44,000 associates proudly serve clients in more than
100 countries, so their customers, members and consumers can move money when
and where they need it, at the point of thought. Our Aspiration is to move money and
information in a way that moves the world. As a FORTUNE™ 500 company and one of
FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year,
we are committed to excellence and purposeful innovation. Explore the
possibilities of a career with Fiserv and Find Your Forward with us. We welcome and encourage diversity in our workforce.
Fiserv is an equal opportunity employer/disability/vet