Since 1928, Prudential has been an industry leader in the Pension Risk Transfer market and has partnered with pension plan sponsors and their advisors to provide secure retirement income. As the #1 largest manager of U.S. pension buy-outs based on assets, Prudential’s Pension Risk Transfer team (PRT) is a proven leader in the ability to administer benefit payments to more than 1.4 million annuitants, provides over $10 billion in annual gross defined benefit payments, and supports more than 4,400 Defined Benefit plans.
The Relationship Manager (RM) is the primary liaison between Prudential and institutional Defined Benefit (DB) clients. The RM role is responsible for the daily oversight of client service delivery in support of plan administration and client needs.
Facilitates client requests, troubleshoots, and provides timely problem resolution
Partners closely with internal business partners to ensure all client needs are met
Provides day-to-day administrative support to DB clients, including larger and/or more complex contracts.
Establishes a consultative and partnership-driven approach with client’s mid-level management to C-Suite executives, third party administrators, actuaries, and auditors
Assesses financial data, initiates billing and payments, and ensures communication of timely reporting
Ensures contractual compliance and coordinates distribution of contract amendments, agreements, and trust documents
Provides contractual education through periodic client meetings to review contract features, relationship history, roles and responsibilities, and transactional and financial history
Identifies and initiates process improvements
Leverages business intelligence with internal business partners to increase potential for new business
Bachelor’s degree or relevant work experience
Minimum of 3 years of financial services and / or insurance experience required, Defined Benefit or Pension Risk Transfer experience preferred
Customer-focused, self-motivated individual who displays passion and commitment to provide exceptional client service
Excellent written, verbal communication and interpersonal skills including ability to easily engage others in dialogue and build/enhance relationships
Strong project management, analytical, and problem-solving skills
Demonstrates a commitment to continuous learning and the ability to adapt to changing demands and requirements
Proficient in Microsoft Office; advanced Excel and PowerPoint knowledge preferred
FINRA 6, 7, 63, and State Life insurance licenses preferred but not required