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Customer Service Advisor - Durango at Worldpay

Posted in Other 30+ days ago.

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Location: Durango, Colorado





Job Description:

The Company

Worldpay is a global payments leader powering international commerce with deep fintech expertise and a shared passion for our customers. Whether in-store, online, or on a mobile device, we process over 40 billion transactions annually and offer more than 300 payment methods supporting 126 currencies across 146 countries. It's the perfect place for exceptional people to take their careers to the next level.

The Opportunity

As Worldpay grows, we want to provide every single one of our clients and potential customers with the service and support they have come to expect. Having a team of individuals to answer calls, provide information and direct inquiries to the right place is essential to delivering the highest standard of customer experience--it's part of how we turn our customers into advocates of Worldpay.

The Associate Customer Service Specialist is a critical component in delivering supreme support and service to our clients and partners. He/she will be an early point of contact for many customers and will prove to be a valuable resource whether it's answering and resolving issues or knowing the right department to send a customer with more complex queries.

A World of Opportunity

We're turbo-charging our industry by nurturing the fintech experts needed to help our customers prosper. We don't try to ride the winds of change. We create them. We're proud to be shaping the future of payments by supporting the growth and development of our colleagues. We provide opportunities to learn and the flexibility needed to get the job done. We strive to hire the best and to create a climate where curiosity is king. So, wherever you join us around the world, we'll empower you to fulfill your potential. If this is the kind of career experience you're looking for, we invite you to apply today.

The Day-to-Day

Responsibilities:

  • Responds to in-bound, routine customer telephone inquiries regarding products, services, order status, and other general questions.
  • Escalates inquiry to product support, billing, sales or return/repair based on complexity and nature of customer issue.
  • Logs calls and updates customer account records.
  • Takes initial customer calls and answers general questions regarding company products and services.
  • Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
  • Documents customer concerns and forwards complaint trends to appropriate departments.

Qualifications:

  • Typically requires less than 1 year of related experience.

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Colleagues may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.