Posted in General Business 30+ days ago.
Type: Full-Time
City
La Crosse
State
Wisconsin
Telecommute
No
Department
Finance
Position description
The Credit Balance Specialist, is not a collections position, it is a position who is responsible for facilitating the resolution of insurance and patient credit balances to enable patient satisfaction and compliance with federal or state regulations. This role requires strong problem solving skills, attention to detail, and research in the patient EMR system to achieve credit resolution. Root cause analysis and trending will be performed to identify reoccurring issues generating credits. The credit balance specialist will partner with other areas of the revenue cycle to communicate issues causing credits, and potential remediation steps to prevent them from occurring in the future. This role will require adherence to quality assurance metrics, as well productivity standards to enable credit resolution metrics are met.
Qualifications
High School Diploma or GED required
2 year relevant experience in credit resolution preferred
Ability to read and communicate effectively in English
Basic computer/keyboarding skills, intermediate mathematic competency
Good written and verbal communication skills
Knowledge of proper phone etiquette and phone handling skills
Must maintain regular and acceptable attendance; may be required to work weekend, holiday or OT hours
Additional qualifications
Knowledge of and experience with Epic is preferred
General knowledge of medical billing procedures and collections processes preferred
Experienced and knowledgeable in state and federal credit submission guidelines preferred
General knowledge of healthcare terminology preferred
Knowledge of contracted payers preferred
Exemption status
Non-exempt
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $15.35 per hour.
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
80
Schedule details
Monday- Friday 7:00 am- 3:30 pm or 7:30 am- 4:00 pm
Weekend schedule
As needed
Site description
La Crosse, WI, is a city of 52,000 with a metro area of 120,000 in the Upper Mississippi River Valley, located between Minneapolis/St. Paul, MN, and Madison, WI. The area offers unlimited, four-season recreational opportunities (biking, golf, hiking the bluffs and cross-country/downhill skiing). We have a great family environment with safe and high-quality schools, including two universities and a technical college. There are sport events, a local symphony orchestra, theaters, children's museum and a civic center.
Category
Administration, Business, Finance, Office & Administrative Support
Career profile
Finance
Job posting number
124836BR
Recruiter
Veronica Bartz
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).
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