Posted in Information Technology 30+ days ago.
This job brought to you by eQuest
Location: Kansas City, Missouri
Who are we? Watch to find out!
A Day In The Life Typically Includes:
Providing high quality Customer Service to customers by building relationships and trust through appropriate communication and responsive service while troubleshooting complex IT issues.
Conveying troubleshooting steps and information to customers via phone calls, chat and email.
Troubleshooting complex technical problems and properly documenting all customer requests via a ticketing system.
Providing first level support for all IT related needs such as:
Software and hardware installs, general support, and troubleshooting for remotely resolvable issues. Including Microsoft products and business specific applications.
Wireless device support and troubleshooting, including Apple, and Android products.
Printer and Scanning troubleshooting.
Consulting and building knowledge documents to implement solutions or appropriately escalate customers’ requests or incidents to next tier of support, when necessary.
Assist in identifying process improvement opportunities, both within and outside our group.
What You Will Need:
One (1) or more years of experience in an IT position and/or completion of an Associate’s degree or higher in IT or a business related discipline within six (6) months of application date
What Will Put You Ahead?
Want to learn more about KBS?
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