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Assistant Director of Interpreting at Sorenson Communications / CaptionCall in Burbank, California

Posted in Other 30+ days ago.

Job Description:


The Assistant Director of Interpreting is responsible for the day-to-day management of an interpreting center. The Assistant Director will recruit and train new interpreters and work with the management team to ensure proper staffing for interpreting volume and support. The Assistant Director will maintain professional and motivated employees, and will ensure a high quality of service with regards to interpreter skills and adherence to Sorenson standards. The Assistant Director manages administrative duties in support of the organization's interpreting center, enhances the efficiency of the interpreting center operations and provides interpretation services. The Assistant Director of Interpreting will promote the highest-quality customer service for Sorenson customers and consumers.

Essential Duties and Responsibilities

* Represent Sorenson with integrity, authenticity and engaging leadership
* Manage and direct multiple employees
* Serve as acting Director when the Director of Interpreting is not onsite
* Oversee production and work performance of multiple employees
* Day to day monitoring of:

* Full compliance with Sorenson standards and policies, FCC regulations, state and local interpreting and labor regulations, and quality assurance expectations
* Quality assurance and provision of services
* Annual reviews
* Statistical analysis of individual and center wide data to monitor productive output
* Coaching and counseling
* Oversee administrative services:

* Manage costs and supplies within assigned budgets
* Maintain center facilities and upkeep
* Ensure technical equipment is updated and functional
* Interpret between American Sign Language (ASL) and spoken English/Spanish including but not limited to;

* VRS phone calls
* In-person interpreting as needed by Sorenson employees
* Video interpreting as needed by Sorenson employees
* On-site interpreting for Sorenson customers
* Potential for complex technical, legal, medical or scientific terminology
* Training and development:

* Enhance interpreting and leadership skills through continuing education
* Choose and coordinate internal Interpreter and customer-based workshops
* Resolve customer complaints per regulatory and customer service guidelines
* Work with local ITPs, schools, and the community to highlight interpreting careers
* Provide new hire training, mentoring and other trainings as required
* Train new hires on Sorenson Communications' policies and procedures
* Complete assigned tasks/duties, projects and reports promptly within required deadlines
* Maintain a flexible work schedule in order to meet the demands of the VRS and on-site interpreting industries
* Demonstrate effective interdepartmental communication
* Effectively relay and support company policies
* Work with management team to ensure a collaborative environment
* Represent Sorenson Communications in a positive manner at all times
* Complete additional duties and assignments as assigned


* Ability to learn and work comfortably with Microsoft Office applications and technical equipment
* Fast learner and self-motivated
* Willing to enhance management and interpreting skills through continuing education
* Demonstrate clear written and verbal communication skills
* Ability to coach and counsel staff as needed
* Possess the ability to quickly learn and implement new and changing technologies
* Maintain, as applicable, compliance with any national, state or local licensure and/or certification requirement
* Ability to manage a large staff of people and schedules

Experience/Education/Certifications Preferred

* Management experience
* Sign Language Interpreter certification
* 10+ years of experience as an American Sign Language (ASL interpreter) in a variety of settings
* Bachelor's degree
* Video Interpreter experience
* Membership in an interpreting-related professional association

Other General Requirements/Additional Notes

* Physical Demands

* Able to sit/ stand for a long period of time in an office environment
* Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
* Requires interpreting for long periods of time
* Able to lift 25 pounds related to office supplies and products
* Regular and predictable attendance required
* Able to perform in a fast paced, dynamic and highly regulated environment
* Ability to travel locally and long distance using public transportation or personal vehicle; licensed driver required in certain areas.
* Detail oriented
* Customer-service focused
* Collaborative and supportive
* Positive attitude, team player, good interpersonal communication skills and able to work across company departments
* This position has access to highly confidential, sensitive information relating to the employees and customers of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled