Client Services - Seed at SGS North America Inc.

Posted in Other 27 days ago.

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Location: Brookings, South Dakota





Job Description:
PRIMARY RESPONSIBILITIES

• Responsible for receiving and logging submitted samples and maintaining records. This is a full time position located in Brookings, SD.

REPORTING TO
• Client Services Manager

SPECIFIC RESPONSIBILITIES
• Electronic or keyed entry of corn, soybean, and MS samples for identify and specific tests requested based on sample priority.
• Includes routine samples and special projects.
• Pay close attention to special request and instructions.
• Update account information, special instructions.
• Print and verify reports for accuracy of billing charges, tests requested, data entry and customer account information.
• Proactively initiate sales with current or prospective clients that contact the laboratory for expanding current testing activities or developing testing solutions for the client's needs.
• Communicate with clients, answering or routing questions as appropriate.
• Communicate with software and hardware support staff on electronic problems encountered.
• Train and convert clients to usage of Sample Track® and website results.
• Inform management staff of all customer concerns.
• Assure clients receive results on day completed.
• Train laboratory technicians in proper procedures for sample identification.
• Quality Management System:
• Insure quality and confidentiality of client and company information.
• Take an active role in updating Quality System.
• Corporation:
• Assist in other areas of the company, as needed.
• Responsible for organization and cleanliness of Customer Service Area.
• Secondary role in answering the phone.
• Promote responsibility, good work habits, a positive work environment and improve customer service.
• At all times, comply with SGS Code of Integrity and Professional Conduct.



Qualifications:

PROFILE
• Agricultural background desired.

REQUIRED SKILLS & QUALIFICATIONS
• Excellent organizational and customer service communication skills, along with accurate data entry and clerical skills desired, with experience in MS Office, especially Excel and database software.
• Ability to establish and maintain effective working relationships with clients and employees.

HEALTH AND SAFETY GUIDELINES
• Demonstrate strong commitment to SGS HSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to HSE.
• Respond appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.
• In accordance with the SGS HSE Management System requirements, dispose of, or direct the disposal of waste generated as part of daily work performed in a safe manner and in compliance with all waste transportation and disposal regulations and requirements.
• Report all incidents (actual incidents and near misses) in accordance with the SGS Incident Reporting requirements.
• Use all equipment (including safety equipment) in the manner intended and report any damaged/lost equipment to supervisor.
• Maintain a safe and tidy worksite.
• Maintain awareness of hazards and propose controls to supervisor, HSE Representatives or relevant client/site contact.
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management.