Strategic Account Executive, Small Business - Lake Oswego, OR at United Health Group

Posted in Other 27 days ago.

Type: Full-time
Location: Lake Oswego, Oregon

Job Description:
UnitedHealthcare Employer & Individual is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.When you work with UnitedHealthcare Employer & Individual, what you do matters. It's that simple...and it's that challenging. In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.

Regardless of your role at UnitedHealthcare Employer & Individual, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career. This is your life's best work.(sm)

The primary duty of the Small Business Strategic Account Executive is to retain existing business working directly with assigned distribution partners and customers.

The Strategic Account Executive focuses on the small business market segment, those customers employing up to 100 employees.

Primary Responsibilities:

  • Responsible for the sale of renewals and NBEA for both medical and specialty lines in groups of 2-99 eligible subscribers
  • Demonstrate exceptional service through the development of strong relationships with assigned distribution partners
  • Responsible for establishing and maintaining a regular schedule of customer connection points during the plan year. (I.e.-virtual touch points, face to face, written communication)
  • Collaborate sales efforts targeted at potential new and renewal accounts; collaborate with account executive to determine appropriate product(s) to position to assigned distribution partners
  • Direct dedicated functional experts (billing, customer service, claims, etc.) on corrective actions / steps to ensure issue resolution
  • Educate distribution partners and customers on new products and offerings
  • Train and consult with distribution partners and employers on enrollment, benefits and electronic service processes
  • Gather data and identify trends through strategic analysis of existing cases and offersolutions to meet customer needs
  • Provide internal process improvement strategies (i.e. research issues to analyze root causes and determine corrective action; identify trends in process metrics and service issues)
  • Influence, demonstrate and train employer groups about UnitedHealthcare's online electronic services, tools, and technologies
  • Coordinate with the Small Business Field Account Managers on account management aspects of supporting existing customers
  • Promote and support the Small Business Service Model, partnering with the appropriate service team for issue resolution
  • Participate in special projects as requested by management
  • Demonstrate understanding of national and local market dynamics and trends and how they may impact United Health Group / prospect / customer / and brokers
  • Provide regular updates and analysis with assigned distribution partners, on quarterly bonus and United Advantage qualification and develop strategies to address performance gaps
  • Detailed understanding of all UnitedHealthcare products, services and solutions
  • Ability to navigate UnitedHealthcare internal departments to produce positive service results for clients and the company
  • Ensure the implementation of renewal plan changes are managed through the entire renewal process for both medical and specialty business

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma
  • 3+ years of successful sales experience or account mgt experience in the insurance industry; with medical benefit products strongly preferred
  • Underwriting, financial and analytical skills
  • Excellent group presentation and training skills
  • Demonstrated knowledge of benefits
  • State Life and Health Insurance License required
  • Maintains a valid driver's license
  • Travel as required

Preferred Qualifications:

  • Strong problem solving and organizational skill
  • Excellent communication (written and verbal) and listening skills
  • Superior customer service skills including a sense of urgency and ownership for resolving client issues
  • Demonstrated relationship management skills

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: small business, strategic account executive, underwriting, financial, analytical, Lake Oswego, OR, Oregon