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Product Surveillance Coordinator (639730) at Zimmer Inc in Warsaw, Indiana

Posted in Manufacturing 30+ days ago.

Type: Full-Time

Job Description:

Job Summary

Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world. This position is responsible for entry, collection, manipulation, retrieval and communication of content within a defined process and adheres to all corporate and site specific procedures as applicable. This individual executes to the process with a focus on a defined steps of the process. Decision making is limited to only those clearly defined within the applicable corporate and site procedures. Assessments are limited to only those clearly defined within the applicable corporate and site procedures. Responsible for communication of data related to the process to site and division leadership.

Principal Duties and Responsibilities

- Adheres to all corporate and site specific procedures. - Enters or retrieves data as defined in applicable corporate or site procedures, or as directed. - Creates complaint record(s) as defined in the procedures or as directed. - Identifies and investigates solutions to procedure and process related issues. - Documents and maintains complaint records in accordance with corporate and site specific procedures. - Monitors appropriate metrics to measure key performance indicators of the unit. - Interface with Health Care Professionals (HCP) directly by phone and/or email.

Expected Areas of Competence

• Good organization and time management skills • Detail-oriented • Knowledge of EtQ, Oracle, Internet, Microsoft Office applications and the ability to learn other software quickly as required. • Ability to consistently meet high standards of input accuracy, produce quality complaint documents, compile data, and perform simple analyses with accuracy. • Good decision making skills and proven ability in balancing priorities among the many ongoing tasks, and being responsive to critical situations, as this position has a high volume of work, regulatory mandated time limits, and often changing priorities. • Proven ability to work in a team setting. Ability to work closely with others.

Education/Experience Requirements

- High school diploma or equivalent required - 2+ years’ of experience in technical writing, regulatory compliance, report generation, or an equivalent combination of education and experience, preferred.

Travel Requirements

Up to 5%

Additional Information

EOE M/W/Vet/Disability At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.