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Senior Sales Support Associate, Partner Accounts at Equinix in Redwood City, California

Posted in Other 30+ days ago.

Type: Full Time

Job Description:

Senior Sales Support Associate, Partner Accounts

Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That s why we're always looking for creative and forward thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.

At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it s our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.


* Coordinates all pre-sales activity for large, strategic customers (Large, Alliance, GAM and/or Major accounts in region)

* Solves complex issues by engaging internal support teams

* Takes on SSA Lead role from Hub for countries without SSAs

* Provides ongoing dedicated Sales Support to local Sales team (EMEA specific)

* Provides input for Hub Quote-to Cash calls on issues to escalate (EMEA Specific)

* Ensures SFDC is up to date at Account, Opportunity, and Case level for supported Sales Team

* Monitors and manages Case workload, identifying areas where caseload can be reduced or balanced with other SSAs

* Owns outside projects (defining, reporting on, and driving to completion) to improve SSA role

* Participates in face-to-face customer meetings as trusted pre-sales advisor together with Sales

* Prepares and presents Operations part of QBR

* Gathers customer feedback on Equinix processes and identifies improvement opportunities to increase customer satisfaction

* Understands future customer builds and timing

* Handles Customer escalations and works cross- functionally to resolve them

* Reviews pipeline with Sales rep and identifies deals to work on

* Project manages multi-country deals engaging local SSAs

* Coordinates deal requirements with cross-functional deals to structure deal upfront

* Leads data improvement initiatives for country or region (Siebel, SFDC)

* Uses management reports to define corrective actions (Billing)

* Proactively cleans up data on committed opportunities

* Monitors Sales compliance to policies in Sales Support

* Flags non-compliance to management

* Participates in cross-functional workshops to represent Sales Support

* Acts as a SME for tool or process

* Gathers input for Business Requirement documents

* Participates in UAT testing

* Creates and/or delivers process and policy training to Sales Teams as needed


* 3+ years experience preferred

* Bachelor's degree preferred

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.