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Field Service Person--Water Utility at Pennsylvania American Water in Scranton, Pennsylvania

Posted in Other 30+ days ago.

Type: Full-Time

Job Description:

American Water is purpose-drivenpeople-poweredcustomer-obsessed and the trusted source of everything water. Our employees in Pennsylvania go to work every day knowing they have an impact on the environment and people’s lives. If you’re interested in working as a member of our team at our Scranton office, please don't wait to apply!  We currently have an open position as a Field Service Person which has a direct impact on our customers every day!  Visit American Water Careers to review all of the amazing opportunities we have to offer.  This position will require you to work Monday-Friday, 10am-6:30pm with rotating on-call responsibilities.  

We offer a generous benefits package including medical, dental, vision, paid time off, 401k with company match and so much more!

Primary Role

Installs or replaces water meters with reading devices.

Key Accountabilities

  • Installs or replaces water meters with reading devices. Locates, operates and repairs shutoff valves and/or boxes and external plumbing for defects or leakage. Examines meters, connections, internal and external plumbing for defects or leakage. 

  • May perform emergency plumbing repairs. Performs various collection activities, turn offs, reconnects, and the delivery of notices. 

  • Investigates customer complaints and determines corrective action per company procedure. May investigate illegal water usage. 

  • Completes all necessary forms, sketches, field notes and uses maps and records. Performs manual digging to uncover valve and curb boxes using a shovel, digging bar or pick. 

  • Drives vehicle and/or truck in performance of general job. Performs cross connection responsibilities.

  • Performs any other duties as assigned by the supervisor.


  • Knowledge of customer service to be able to customer contacts courteously and with respect.

  • Knowledge of tools needed to perform duties.

  • General knowledge of meter installation of various sizes.

  • General knowledge of plumbing. General knowledge of computers.



  • Any related activities and past work activities with water systems is suggested.

  • Experience in meter reading, customer service, plumbing or water distribution work and computer.

  • Cross training in water meter department.


  • High school graduate or equivalent


  • Must serve emergency call out periodically.

  • Valid driver's license and acceptable driving record required.


Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results


Join American Water...We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.