The Service Technician II is responsible for assisting the Service Supervisor in all aspects of the maintenance of the property and grounds as assigned by the Maintenance Supervisor.
MAJOR FUNCTIONAL RESPONSIBLITIES
Common Area Maintenance
Patrol grounds, attend to minor landscaping issues, maintain pet stations, pick up trash / debris / pet waste
Maintain pool and all associated equipment, inspect and maintain pool fencing/gate, clean and maintain pool / clubhouse bathrooms (Check for and maintain proper chemical ratios/logs in accordance with State law)
Inspect and maintain site fencing / retaining walls / handrails / all other fall/trip hazards
Inspect and maintain exterior lights / photocells / and associated electrical components
Patrol and inspect for sewer backups, water main breaks, leaks, and frozen water lines. Complete necessary routine repairs when required
Inspect laundry facility / associated equipment and complete preventative maintenance on a routine basis
Inspect and maintain all other common area amenities on a routine basis
Report observed lease violations to community manager
Unit Make Ready Process - vacant units
Adjust thermostats in vacant apartments for responsible energy conservation
Perform routine checks, repairs and replacements of typical make-ready components and any/all other required items as detailed on the punch sheet
Inspect vacant units for water intrusion and or other risk related issues
Communicate with service supervisor and/or community manager regarding any deficiencies in unit condition that have not already been identified
Exterior Building Maintenance
Maintain, repair, and replace windows, doors and associated hardware including glass panes, screens, latches, locks, hinges, shutters, etc.
Inspect and report problems with roofs, shingles, facia, soffits, flashing, gutters/downspouts, splash blocks, and associated elements consistent with company guidelines and protocol.
Inspect and maintain exterior siding, stair treads, handrails, patio enclosures, balconies and all other carpentry related aspects of the property.
Resident Customer Service and Communication
Exercise diplomacy, professionalism and a cordial manner at all times in dealing with the residents, staff, management, vendors, contractors and other associates
Understand and demonstrate quality customer service to all residents and prospective residents by communicating in a polite and courteous manner on a daily basis
Always observe and abide by the requirements set forth by the fair housing authorities
Always work to ensure the respect, privacy, rights and confidentiality of all residents by never disclosing or discussing any privileged information obtained as a result of your position or unit entry
Occupied Apartment Maintenance – Service Requests and Scheduled Routine Maintenance
Complete all required documentation per company protocol when performing work in occupied units
Ensure that all routine service requests are completed promptly and satisfactorily within a 24-hour period
Perform repairs and maintenance, as requested, on all property-provided appliances including but not limited to ranges, refrigerators/ice-makers, dishwashers, water heaters, washers/dryers
Replace property provided appliances when necessary
Perform miscellaneous minor electrical repairs as instructed by Service Supervisor
Perform reliable assessment and accurate determination of the source of leaks/water intrusion and take corrective action.
Replace/repair plumbing fixtures (including sinks, faucets, pop-ups, toilets, traps, supply lines, polybutylene piping (if any), etc. and attend to various other plumbing-related issues such as clogged lines and water pressure issues
Door/window/lock repair and or replacement.
Carpentry repair / touch up painting.
Light fixture/ceiling fan/smoke-carbon monoxide detector, blind repair and or replacement.
Perform scheduled AC filter and life/safety detector inspections.
HVAC Repair and Preventive Maintenance
Troubleshoot, repair, and perform preventive maintenance on HVAC systems and components including condensing fan motor, indoor fan motor, mounting bracket, capacitor, contactor, coils, suction line valve, liquid line valve, compressor, thermostat, electric strip heaters, control wiring, fuses, circuit boards, relays, transformer, drain pans, drain lines, traps, etc.
Identify refrigerant leaks using various methods (including nitrogen, ultra- violet leak detection dye, electronic leak detector, soap bubbles, etc) and make appropriate repairs using MAPP gas, oxygen acetylene, stick soder, or other approved HVAC repair methods
Perform refrigerant recovery procedure per EPA guidelines and corporate protocol
Efficiency and Expense Control
At all times, attempt to conserve energy, water, gas, and/or any other resources of the property
At all times, attempt to perform routine repair/maintenance work in-house with limited support from outside vendors
Minimize waste of materials and parts regardless of what they cost – use sound judgment when evaluating any item for replacement versus repair
Properly maintain company-provided equipment, tools, materials, and workspac
General Duties and Responsibilities
Report to work on time, properly attired, ready to perform required duties without unnecessary delay
Complete all required documentation (including but not limited to checklists, inventory reports, routine maintenance logs, etc) per company protocol
Observe all safety precautions, standards and procedures by adhering to OSHA, EPA and corporate requirements/guidelines
Follow and adhere to all O & M plans
Using an infrared screening tool, routinely test to identify hotspots by surface temperature measurement where upfitted aluminum wiring terminates to an electrical device
When on call, ensure that emergency maintenance is performed promptly and efficiently during non-working hours
Ensure that policies and procedures related to keys/locks are followed
Report any specific problems or injuries to Service Supervisor and/or Community Manager immediately
Report any inappropriate conduct or behavior by outside contractors, residents, and/or coworkers to the Service Supervisor and/or Community Manager immediately
EPO Type II certification required
CPO certification required
Must have minimum of one-year experience in residential apartment maintenance
Must have typical apartment maintenance level experience involving: HVAC or heat pump repair, appliance repair, minor electrical, test equipment, power tools, light carpentry, dry-wall repair, painting, lock repair/changes, plumbing, soldering/brazing
Must be capable of lifting a minimum of 50lbs
Must be capable of climbing and working from ladders and walking property routinely
Must maintain valid drivers license and vehicle insurance at all times
Must be able to work with minimum supervision
Must have average verbal and written communication skills
Must be available to accept after hour and weekend emergency call responsibility