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Assistant Manager - Loxley Chase at SYNCO Properties, Inc. in Winston Salem, North Carolina

Posted in Management 30+ days ago.

Type: Full-Time

Job Description:

The assistant manager is responsible for assisting the Community Manager in managing her/his residential apartment community in a manner designed to maximize cash flow consistent with SYNCO Properties, Inc.'s (SPI) policy and procedures manual.


  • Initiate use of effective marketing/advertising techniques as appropriate.

  • Thoroughly review the following with each new resident:

    • Lease Agreement - covenants and conditions

    • Community rules and regulations

    • SPI policies

  • Maintain good relations with residents. Listen to complaints and attempt to solve them without referring to superiors.

  • Coordinate social activities for residents.

  • Secure leases on qualified individuals by utilizing SPI sales, marketing, advertising, closing & customer service techniques, never compromising profile.

  • Answer incoming calls in a prompt, professional & inviting manner.

  • Minimize resident turnover.

  • Ensure vacant units are market-ready and available to show in the best possible condition.

  • Maintain key control of occupied and vacant units.

  • Inspect grounds and tour path daily, including pools, laundry centers, common areas, and playgrounds to insure they are maintained in excellent condition.

  • Maintain attractive, neat and clean office and/or model apartment and clubhouse at all times.

  • Maintain accurate operations records and files.

  • In a timely manner, assist the Property Manager in preparation of weekly and monthly reporting requirements.

  • Process all leasing documents and accounting information in an accurate and timely manner.

  • Collect, record and deposit 100% of all money due on a daily basis.

  • Monitor all delinquent accounts and initiate defined collection procedures.

  • Assist Community Manager to meet budgeted revenues, expenses and Net Operating Income.

  • Accept service requests and coordinate same with maintenance personnel.

  • Maintain a professional attitude and conduct at all times. Exercise diplomacy when dealing with everyone related to your business.

  • Ensure that scheduled office hours are maintained.

  • Ensure that the Community Manager is aware of important events, specific problems, etc.

  • Shop competition - maintain knowledge of current events in area.


  • Some college credits/degree, CAM or ARM credits a plus.

  • Must maintain valid NC driver’s license and adequate vehicle insurance at all times.

Knowledge, Skills, and Abilities

  • Previous on-site experience preferred.

  • Above average sales/leasing/marketing skills

  • Computer experience in Windows packages - typing & data entry required.

  • Ability to walk property and stairs on a daily basis for inspection and leasing.

  • Above average verbal and written communication skills required.

  • Strong customer service and pleasing personality.