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GDEB Endpoint Services Transition Lead at Unisys

Posted in Other 30+ days ago.

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Type: Full Time
Location: Trenton, New Jersey





Job Description:

We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making a positive impact on enhancing the quality of life to help make this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings: Unisys, Stealth , CloudForte , Intelliserve


What success looks like in this role:

Analyzes and evaluates major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system. Reviews user requirements and provides direction in the identification of problem and potential resolution. Provides analytical support in the conceptualization, development and implementation of complex, multiple inter-linked systems. Defines system objectives and prepares system design specifications to meet user requirements and satisfy interface problems. Formulates logical statements of user requirements and develops solutions through application of systems and methods of engineering techniques. Reviews alternate approaches and selects appropriate methodology. Addresses complex problems where analysis of situations or data requires and evaluation of often intangible factors. Reviews literature, patents, and current practices relevant to the solution of assigned projects. Recommends corrections in technical applications and analysis. Evaluates vendor capabilities to provide required products or services _x000D_ _x000D_ Accountable for technical contribution which result in profitable return on technical investment. Applies advanced technical principles, theories, and concepts. Contributes to the development of new principles and concepts. Works on unusually complex technical problems and provides solutions which are highly innovative and ingenious. Works under consultative direction toward predetermined long-range goals and objectives. Assignments are often self-initiated. Determines and pursues courses of action necessary to obtain desired results. Work checked through consultation and agreement with others rather than by formal review of superior. Develops advanced technological ideas and guides their development into a final product. Erroneous decisions or recommendations would typically result in failure to achieve critical organizational objectives and affect the image of the organization's technological capability. Serves as organization spokesperson on advanced projects and/or programs. Acts as advisor to management on advanced technical research studies and applications. May provide work leadership for lower level employees. Considered expert in field. Excludes those with full supervisory responsibility.Key ResponsibilitiesEnsures high levels of client satisfaction for the products/solutions supported.Addresses all questions regarding the installation, configuration and customization within the areas of domain expertise.Responds to Level 2 problems in a timely and accurate manner and ensures that Service Level Agreements are met.Recognized as a Subject Matter Expert on products being supported and is knowledgeable of competitor's products.On specific situations or at the request of management may resolve Level 3 support issues as required.May work on billable engagements as required to meet current client requirements.May supervise a team of Systems AnalystsParticipate in selling and promoting additional services.Escalates product issues to Unisys Management when support staff is unable to resolve them.Identifies, documents and estimates (costs/revenue) opportunities for add-on servicesAttempts to reproduce reported problems, identifies, and provides immediate workarounds to overcome problemsDocuments resolutions to reported problemsIdentifies product and documentation deficiencies and makes suggestions for improvement.Analyzes and resolves problems escalated from junior staff.Works with clients to define requirements for enhancement requestsManages the qualification and assessment of client expectationsActs as a subject-matter expert in more than one CMMi Process AreasApplies CMMi compliant best practices and promoting continuous process improvementMay manage the design and implementation of CMMi-compliant processes and process improvementsActs as technical and business domain subject-matter expert to other groups and to clientsReviews applicable work products and activitiesActs as consulting expert to advise on the functional/technical/organizational matters which can impact the work/business processesIncumbents may produce the following artifacts:Support Requests (Contacts)ContactsProblem Reports (ClearQuest Defects, UCFs)Change Requests (ClearQuest Feature, New Feature Suggestions)W-AlertsWhite Papers and publish articles


You will be successful in this role if you have:
Key Qualifications

* Requires a Bachelor's Degree and a minimum of 10 years' experience
* Is recognized as an expert in own area within the organization
* Requires specialized depth and/or breadth of expertise
* Interprets internal or external business issues and recommends solutions/best practices
* Solves complex problems; takes a broad perspective to identify solutions
* Works independently, with guidance in only the most complex situations