Hawthorne CAT is an Equal Employment Opportunity/Affirmative Action Employer. M/F/Disability/Protected Veteran Status Hawthorne CAT participates in E-Verify Hawthorne Cat
Job ID 2019-1731 Location US-CA-San Diego Category Service Type Regular Full-Time
Overview POSITION SUMMARY: The Field Service Supervisor will be responsible for the department's operational efficiency, profitability, and overall safety by utilizing all resources made available. The Field Service Supervisor will provide our customers with exceptional customer service by collaborating with them to ensure trust and productivity.
Responsibilities ESSENTIAL FUNCTIONS:
Oversee and direct all activities necessary to maintain a profitable and well-regarded Field Service operation.
Interface with customers.
Provide input to Manager and assist with quarterly skill assessments.
Schedule Field Service Technicians, while being the liaison between technicians and customers.
Maintain timely and professional communication with Customers.
Provide input to Manager and assist with 1-on-1 meetings with technicians for mentoring purposes.
Remain sensitive to the needs the Sales Department and Rental Division.
Manage WIP for Field Service and Contracts.
Maintain and promote BIG 3 culture topics to technicians.
Open, manage, and close service jobs.
Ensure appropriate training is given.
Organize the ordering of parts.
Provide and process purchase orders, invoices and collect service payments as needed.
Perform quarterly vehicle inspections and oversee Fleet Maintenance.
Verify, review, and approve Technician times in NOVA and DBS.
Perform additional duties as needed.
Qualifications EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
Must have two (2) years general office experience.
Must have five (5) years heavy equipment experience
PC skills required.
Must have a valid California Class C Driver's License.
Must have above average communication skills.
Must have excellent customer service skills.
TESTING REQUIREMENTS: Applicants may be required to pass a written and/or oral examination before being considered for employment in this position.
Walking and moving about on foot often through uneven terrain.
Handling: Picks up items, helps or works with hands.
Lifting: Raises or lowers miscellaneous equipment parts.
Reaching: Extends hands and arms in any direction.
Stooping: Bends body downward and forward by bending at knees or waist.
Standing: Remains in standing position. If required to perform various functions of the job.
Climbing: In and out of equipment.
Vision: Read work tickets and parts books.
Talking: Communications by radio, phone, and in person.
Sitting: Sits in equipment and in vehicles.
Noise: Works in conditions with constant or intermittent noise.
Temp/Weather: Works in a warehouse and outside with variations of temperature and weather.
Exposure: Foul odors, fumes and harsh substances.
ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.
Hawthorne Cat® is an Equal Employment Opportunity/M/F/disability/protected veteran status. Hawthorne Cat® Participates in E-Verify.