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Customer Service Coordinator- 1st Shift at XPO Logistics Worldwide, Inc. in Lenoir, North Carolina

Posted in Transportation 30+ days ago.

Type: Full-Time

Job Description:

1st Shift, Monday - Friday, 7:00am – 4:00pm

Logistics done differently.

At XPO Logistics, we believe that our success depends on our ability to provide exceptional support and solutions to our customers. As the Customer Service Coordinator, you will be responsible for handling all customer interactions, including developing sales plans, negotiating rates, planning logistics, dispatching transportation and overseeing the execution of services. If you’re a superstar at multitasking and have a passion for helping others, join XPO and let us help you take your career to the next level.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

  • Handle daily load activities by communicating with customers, carriers, shippers and receivers 

  • Accurately enter and maintain up-to-date information on an ongoing basis; work quickly to resolve problems that may arise on an order or load

  • Negotiate rates with customers and carriers to maximize margins and provide customers with competitive pricing daily

  • Develop a sustained customer base through generating leads, developing relationships and providing superior customer service

  • Ensure that all carrier documentation is completed and received prior to carrier utilization

  • Review and qualify customer credit limits before securing business

  • Support receivables effort on delinquent accounts as needed

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor's degree or equivalent work experience in customer service 

  • 2 years of experience in supply chain or logistics

  • Basic understanding of Microsoft Office

It’d be great if you also have:

  • Experience in transportation

  • Strong project and time management skills, with the ability to multitask, stay organized and manage customer expectations

  • Solid negotiation and persuasion skills

  • Ability to work in a fast-paced environment with rapidly changing priorities; strong problem-solving skills

  • Excellent verbal and written communication skills 

Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.