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Mechanical Program Manager at JLL

Posted in Other 30+ days ago.

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Type: Full Time
Location: Des Moines, Iowa





Job Description:

Program Management
Completes assigned projects by utilizing appropriate resources effectively and balancing the customer requirements with the agreed upon strategies of the company as it relates to mechanical and HVAC programs/
Determines and facilitates the usages of resources, internal and external, required for the project.
Responsible for the successful management and completion of projects.
Responsible for the definition of customer project requirements.
Own, manage and implement the project schedule as a project management and client management visibility tool, establish schedule to meet or exceed customer requirements.
Provide ongoing updates to internal team and customers regarding project status and progress.
Work to balance competing customer production priorities and negotiate compromises among projects.
Ensure all Projects are performed safely and in accordance with the JLL Safety Policies/Procedures.
Oversee the document management process to ensure procedures and standards are established, maintained and performed.
Capture all customer impacting and non-customer impacting events in order to become more equipped to be proactive and preventative (Problem/Incident Management (PIM).
Ensure compliance by capturing and consolidating training into a single system and produce high level reporting.
Establish Key Performance Indicators, and Key Factors to be used in the Measurement and Verification Phase.
Diagnose and repair complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.
Provide proposals for retrofits, upgrades and/or enhancements to existing equipment.
Client Relations
Responsible for ensuring high customer and employee satisfaction while maintaining profitability.
Ensure customer project information such as sales, orders, job worksheets, and site information is forwarded to other departments such as operations and accounting to ensure quality customer service, timely billing, and financial management of the project.
Document, manage and appropriately escalate project and customer issues and concerns.
Communicate
Communicate with other JLL Departments to ensure agreements are successfully managed, opportunities are maximized, and customers are satisfied.
Evaluate industry standards as new standards emerge for best practices, and closely coordinate these potential opportunities with our clients and share all applicable information abroad.
Ability to clearly explain technical information internally and externally to the customer.
Other duties as assigned.
REQUIRED EDUCATION, KNOWLEDGE, and ABILITIES
Must have demonstrated proficiency for all the responsibilities of a Critical Facilities Engineer.
Bachelor s Degree in Business, Facilities Management, Construction Management, Engineering or equivalent field of study or equivalent work experience required.
Five (5) years of experience in facility management or related field required.
Knowledge of Data Center Operations and System configurations required.
Five (5) years of experience in critical electrical industry preferred.
Professional affiliations preferred (24x7, IFMA, and Data Center Pulse).
Intermediate knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint required.
Expert knowledge of Data Center Operations and System configurations required.
EPA Cert and contractors license is a plus
Knowledge of building infrastructure systems required.
Excellent written and verbal communication skills required.
Strong team building and training skills required.
Working knowledge of typical mechanical, electrical, plumbing, and life safety systems associated to Critical Environments preferred.
Physical Demands and Work Environment
Physical ability to walk job sites in uneven terrain.
Provide personal transportation for meetings and job visits away from the office; reimbursed.
Ability and willingness to work weekends, holidays, overtime as required, and be \\"on call\\" on a 24 x 7 basis for emergency situations.
Work in potentially hazardous environments with noise, moving parts, electrical and combustion equipment

JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.