Founded in 1908, CIT (NYSE: CIT) is a leading national bank empowering businesses and personal savers with the financial agility to navigate their goals. We believe in helping customers turn their ideas into outcomes. Whether those customers are building a business or building their savings, CIT has the experience and agility to empower them to achieve their goals. At CIT, how we do business is just as important as what we do. Our social responsibility programs focus on driving financial and personal empowerment, supporting the environment and advancing wellness. CIT contributes to communities where we live, work and do business through charitable donations, community investments and employee volunteerism.
Respond and resolve client inquiries with little to no supervision
Prioritize client request via telephone and email while maintaining the highest level of customer service and professionalism.
Maintain knowledge of all bank products and services.
Utilize established policies and procedures to mitigate risk, analyze and approve transactions.
Implement and support Treasury Management products
Assist with troubleshooting and/or technical assistance with walking through system functions for existing services.
Prioritize implementations and ensure they are completed on time with minimal impact to the customer.
Provide administrative support to the Treasury Management Sales process.
Responsible for Treasury Management customer service issues.
Responsible for identifying, researching, analyzing, and resolving simple and complex problems.
A minimum of 2 years of experience in Treasury/Cash Management and commercial customer service.
Strong Customer Service skills
Excellent written and verbal communication skills
Knowledge of Treasury/Cash Management products (ie., Information reporting, ACH, Wires, Remote Deposit)
Strong general banking experience to include client service issues and overall bank operations.
Excellent written and communication skills.
Excellent attention to detail and accuracy; good organizational, research and follow-up skills.
Proficient in Microsoft Word, Excel, Outlook.
Bachelor's Degree in related field preferred or equivalent work experience.