This job listing has expired and the position may no longer be open for hire.

Aftersales Data Analyst Job at Kenworth Truck Company

Posted in Other 29 days ago.

This job brought to you by America's Job Exchange

Type: Full Time
Location: Renton, Washington





Job Description:

Location: Renton, WA, US

Company: PACCAR

Kenworth Truck Company

Kenworth Truck Company is the manufacturer of The World s Best heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.

Job Functions / Responsibilities

Kenworth is looking for a person who enjoys data analysis and forecasting using Warranty, Remote Diagnostics, Service Management, and Field Service data. This position plays a key role in supporting warranty functions including cost analysis, warranty reduction, processing performance and improvement and supplier recovery. This position is instrumental in helping Kenworth leaders make data-informed decisions.

* Serves as warranty subject matter expert (SME) for interactions with Field Service, Sales, Pricing, Marketing, Accounting, Fleets and KW Senior Management.

* Create and maintain functionality of warranty analysis queries, tables, macros and database processes to ensure data availability for department members.

* Supports data analysis for Published and Unpublished extended warranty coverage plans; includes developing & maintaining cost curves, cost history and trend analysis.

* Provides warranty and policy analysis support to the Warranty team, Field Service team, and Pricing/Sales team.

* Generates ad-hoc queries to support warranty analysis requests from internal/external stakeholders

* Creates standardized reports based on trends, ongoing improvements, and feedback from Engineering, Field Service, and Sales.

* Work with stakeholders throughout PACCAR to develop new analytics solutions, identify new data sources useful for analytics projects, and support analytics best practices.

* Manage warranty system permissions, table maintenance, and issue resolution resolution with support from ITD.

* Interact with Warranty team, Engineering, Connected Truck, and Field Service to support Fleet programs, and resolve warranty issues and high value warranty claims.

* Support continuous improvement initiatives to develop and improve Fleet Warranty programs, and department bulletins, policies, and procedures.

* Able to travel as needed (less than 10%)

* Performs other duties as assigned.

Qualifications & Skills

* Bachelor s Degree in information systems, computer science, finance, business administration or related field is required. MBA a plus.

* 5+ years industry or related experience required.

* Self-Directed team player with the ability to manage multiple objectives and delivery high quality results.

* Strong Excel/Access Query/PowerPoint/MS Word knowledge required. Cloud database experience preferred.

* Strong SQL knowledge/skills required.

* Experience working with Tableau or Python desired.

* Demonstrated ability to generate technical solutions based on business needs.

* Good recall of detail and a mechanical aptitude.

* Must be self-motivated and able to work in a fast paced just-in-time environment with rapidly changing objectives.

* Must be able to accept responsibility for assigned projects and work effectively under general or minimal supervision.

* Must be comfortable communicating with all levels within the organization.

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue
Job Segment: Database, Engineer, Data Analyst, Claims, Information Systems, Technology, Engineering, Data, Insurance