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Aftersales Data Analyst Job at Kenworth Truck Company

Posted in Other 29 days ago.

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Type: Full Time
Location: Renton, Washington

Job Description:

Location: Renton, WA, US

Company: PACCAR

Kenworth Truck Company

Kenworth Truck Company is the manufacturer of The World s Best heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.

Job Functions / Responsibilities

Kenworth is looking for a person who enjoys data analysis and forecasting using Warranty, Remote Diagnostics, Service Management, and Field Service data. This position plays a key role in supporting warranty functions including cost analysis, warranty reduction, processing performance and improvement and supplier recovery. This position is instrumental in helping Kenworth leaders make data-informed decisions.

* Serves as warranty subject matter expert (SME) for interactions with Field Service, Sales, Pricing, Marketing, Accounting, Fleets and KW Senior Management.

* Create and maintain functionality of warranty analysis queries, tables, macros and database processes to ensure data availability for department members.

* Supports data analysis for Published and Unpublished extended warranty coverage plans; includes developing & maintaining cost curves, cost history and trend analysis.

* Provides warranty and policy analysis support to the Warranty team, Field Service team, and Pricing/Sales team.

* Generates ad-hoc queries to support warranty analysis requests from internal/external stakeholders

* Creates standardized reports based on trends, ongoing improvements, and feedback from Engineering, Field Service, and Sales.

* Work with stakeholders throughout PACCAR to develop new analytics solutions, identify new data sources useful for analytics projects, and support analytics best practices.

* Manage warranty system permissions, table maintenance, and issue resolution resolution with support from ITD.

* Interact with Warranty team, Engineering, Connected Truck, and Field Service to support Fleet programs, and resolve warranty issues and high value warranty claims.

* Support continuous improvement initiatives to develop and improve Fleet Warranty programs, and department bulletins, policies, and procedures.

* Able to travel as needed (less than 10%)

* Performs other duties as assigned.

Qualifications & Skills

* Bachelor s Degree in information systems, computer science, finance, business administration or related field is required. MBA a plus.

* 5+ years industry or related experience required.

* Self-Directed team player with the ability to manage multiple objectives and delivery high quality results.

* Strong Excel/Access Query/PowerPoint/MS Word knowledge required. Cloud database experience preferred.

* Strong SQL knowledge/skills required.

* Experience working with Tableau or Python desired.

* Demonstrated ability to generate technical solutions based on business needs.

* Good recall of detail and a mechanical aptitude.

* Must be self-motivated and able to work in a fast paced just-in-time environment with rapidly changing objectives.

* Must be able to accept responsibility for assigned projects and work effectively under general or minimal supervision.

* Must be comfortable communicating with all levels within the organization.

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue
Job Segment: Database, Engineer, Data Analyst, Claims, Information Systems, Technology, Engineering, Data, Insurance