The Data Center Technician IV must possess an expert level of knowledge and will be responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, fire life safety systems, and communications infrastructure.
Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.
Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.
Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.
Communications Infrastructure responsibilities will include IFD / MDF / MMR management, structured cabling and supporting infrastructure ownership, and customer space management.
This position will also be directly responsible for the processes that maximize customer uptime in the most cost-effective way by working very closely with the Data Center Manager. Technicians must ensure that data center problems are identified and repaired quickly, contractors deliver quality services, and internal customer demands are met. A Tier IV technician develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies.
Data center subject matter expert for electrical, mechanical, controls, and fire life safety systems.
Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical, Communications, Building Monitoring and Control.
Tracking and trending operational characteristics.
Mentoring of junior staff.
Work with the site Data Center Manager to track and complete an aggressive preventive and predicative maintenance schedule
Work with and provides guidance, to the site Data Center Manager to determine maintenance requirements for mechanical and electrical systems
Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction. Ideal candidate will have a demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT
Manage systems to avoid unplanned, customer-impacting outages
Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency
Provide applied mechanical and integrated control expertise for the entire data center
Work as a primary knowledge expert in regard to fire and electrical codes.
Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities.
Assist Data Center Manager with the database management of maintenance discrepancies and work with Operations management to resolve site issues based on agreed upon priorities.
Trouble Ticket Management
Work Order Completion Process
Infrastructure projects (Internal/Customer)
1. Cage Build-Outs
2. Overhead Installations
3. Rack and Stack
Navigate and utilize a CMMS system.
Use developed procedures to solve problems
Assist in asset and consumable inventory management.
Responsible for the tracking and proper labeling of all equipment per established procedures.
Ensures that processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to the OSS accordingly.
Provide physical security within the CoreSite premises.
Provide day-to-day exceptional customer service and support.
Incident escalation and report writing
Monitor the building fire alarm system.
Maintain and complete regular facility and security tours documenting and responding to found issues.
Adhere to and promote CoreSite's Principles of Operational Excellence
Knowledge, Skills & Abilities:
Interaction with Others: This position is required to interact with CoreSite personnel, vendors, partners, contractors and clients.
Expert understanding of the electrical and mechanical systems used in a data center environment, including, but not limited to the following: electrical distribution and layout, Transformers, PLC's, Generators, Switchgear, UPS systems, STS', ATS' PDU's, Chilled Water Systems, CRAC/CRAH's, Pre-Action Sprinkler Systems
Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety
Expert knowledge of fiber optics / cabling infrastructure and industry best practices.
Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
Expert knowledge and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
Minimum of 5-7 years of experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:
Chilled Water Systems
Large Centrifugal Chillers
Water Treatment Systems
VFD's and Pumps
BMS and PLC Controls
Emergency Standby Diesel Generator Systems
480/277 and 208/120 electrical generation and distribution
Static UPS Systems
Double Interlock Pre-Action Systems
Proven leadership skills
Proven expert and laying out, pulling, dressing, and terminating fiber and copper communications cabling.
Experience diagnosing and repairing IT hardware, servers, network switches, structured cabling.
Excellent communication skills, both written and oral
Suite (Word, Excel, PowerPoint, Project)
Ability to communicate effectively with customers and internal staff.
Ability to coordinate, supervise and communicate with contractors who perform maintenance or upgrade work on these systems.
Ability to learn quickly and address issues as they arise during normal working hours or after hours.
Ability to operate in and promote a rigorous process-driven team environment
Ability to logically analyze and solve problems
Ability to effectively multi-task multiple projects
Operate Hand and Machine Tools (hammer, drill, saw, etc.)
Operate electrical tools such as a multi-meter or infrared camera
Bachelor's degree in Mechanical or Electrical Engineering or equivalent time in rate.
5 or more years in a mechanical/electrical position within critical facilities (preference given to a data center, hospital, or power plant experience)
Be able to pass an extensive background check, including criminal history, personal references, employment and education verification, and Department of Motor Vehicle and credit check.
Physical Demands and Special Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to stand 1/3 - 2/3 of the time
Ability to walk 1/3 - 2/3 of the time
Ability to sit 1/3 - 2/3 of the time
Ability to climb and balance 1/3 - 2/3 of the time
Ability to stoop, kneel, crouch and crawl 1/3 - 2/3 of the time
Ability to reach with hands & arms 1/3 - 2/3 of the time
Ability to smell, talk & hear
Ability to use hands to type, handle & feel
Ability to reach with hands and arms
Ability to see at close and distance ranges and the ability to see color
Must be comfortable working in a high stress, fast paced environment with shifting priorities
Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
Ability to lift up to 50 pounds 1/3 of the time
Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits!
Medical and Vision coverage through Cigna Heath Care
Telemedicine through MDLive
Dental Insurance through Delta Dental
Life Insurance and Short-Term & Long-term Disability Insurance fully paid by the company
Voluntary coverage benefits for Life and AD&D, Critical Illness, Accident Coverage, and Hospital Indemnity
Medical and Dependent Care Flexible Spending Account (FSA) Plans and Health Saving Account (HSA) Plans
401(k) retirement savings plan with a generous company contribution
Free parking or a company contribution toward a public transit pass