Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That’s why we're always looking for creative and forward thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.
At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it’s our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.
Identifies, validates and documents customers' order requirements based on the general technical knowledge of the IBXs and guidance from more senior team members
May be assigned to manage simple to mid-level customer deployments
Supports & develops project implementation plans/task lists for customer deployments through collaboration with cross-functional teams (such as Sales, Client Services and IBX Operations), working with information and guidance from more senior team members on project tasks and activities
Supports such as on a piece of a larger project as assigned by more senior team members
Schedules implementation meetings with customers and cross-functional groups
Monitors and ensures the timely closure of Operations activities with accurate information into Equinix business systems (i.e. Siebel fulfillment)
Investigates and collaborates with cross-functional teams to resolve issues during project implementation
Support to liaison with customers to facilitate smooth service delivery and ensure provisioned services meet and exceed customers' expectations
Serves as customers' point of contact for any escalation of issues during project implementation for small to medium scale project
Handles the escalations, investigates and provides resolution to the issues with close guidance from senior team members/manager
Communicates with customers, own team and cross-functional groups on project plans and implementation progress for small to medium scale project
Reviews basic business and/or technical processes (e.g. provisioning lead time, effectivity) within the IBX and identifies opportunities for process improvements
Provides basic system support for IBX Operations systems such as Siebel Fulfillment, working with Regional Operations at the direction of more senior team members
Ensures Operations provisioning data is accurately input into Equinix business systems (i.e. Siebel Fulfillment)
Collaborates with own team and/or Regional Operations to investigate and perform physical audit tasks
Engages and works with IBX Operations Support to manage and engage third party vendors and suppliers for services and materials
3+ years experience preferred
Bachelor's degree preferred
Data Center or related field experience preferred
Customer facing experience preferred
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.