Research Manager Digital Experience Management Software at IDC

Posted in Research 24 days ago.

This job brought to you by Local Organization

Location: Framingham, Massachusetts

Job Description:

Research Manager Digital Experience Management Software


Job ID: 2019-1592
Type: Regular Full-Time
# of Openings: 1
Category: Research


IDC is the most respected global technology market research firm operating in over 110 countries worldwide. Our collaborative, innovative and entrepreneurial culture is the perfect place for you to discover your future.

IDC is seeking an experienced software research analyst in the digital experience management software arena to join its Content Management market research and advisory group. The Research Manager will be responsible for developing research across several content-centric software technologies including web content management, digital asset management, product information and content management, content sourcing/curation and content marketing platforms, video platforms, and creative tools. Important research topics include: AI-enabled digital experience management, especially the application of "content AI" to categorize, aggregate, manipulate, and generate content to streamline the content supply chain and increase engagement; and the role that these technologies are playing in the Future of Customer.


The ideal candidate will be innovative and resourceful, with a good mix of technical, analytical, writing and communication capabilities. The role includes client-facing and industry-facing responsibilities, as well as responsibility for producing thought-provoking, deep, and actionable market analysis via a broad range of research deliverables (e.g. white papers, surveys, infographics, blogs, presentations, etc.) products in the areas of digital experience management, web content management, digital asset management and related domains. The Research Manager will also be involved with consulting, advisory services and custom research deliverables.

The ideal candidates will possess four primary skill sets:

  • Excellent interpersonal skills for supporting both client inquiry and internal collaboration with other IDC analysts, including the ability to collaborate in a global environment
  • Strong analytical and quantitative and modeling skills
  • Excellent written and verbal communication and presentation skills
  • Solid business development and client relationship capabilities
  • Related experience in the relevant domains: digital experience management, web content management, digital asset management, product information and content management, content sourcing/curation and content marketing platforms, video platforms, and creative tools


  • Bachelor's degree required, MBA a plus
  • 5-10 years of previous market research or related industry experience
  • Strong, demonstrated written communication skills, including writing of reports, presentations, or other documents that are actionable and relevant for the target audience
  • Strong, demonstrated verbal (including public speaking) skills
  • Proficiency in Microsoft suite of products is a must. Advanced skills in Excel required; knowledge of analytic tools for social sciences market research preferred
  • Ability to travel (<25%) will be required on an as needed basis
  • Demonstrated ability in working under pressure with competing deadlines
  • Sound judgment, planning, project management and organization skills
  • Ability to analyze quantitative and qualitative data to derive trends and research agendas

About IDC: International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,100 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company.

IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.