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EUC Admin at Cognizant in Hoboken, New Jersey

Posted in Information Technology 30+ days ago.

Type: Full-Time

Job Description:

We are looking for EUC Admin for an immediate need. This is a client facing role & the candidate will have regular interactions with various client managers.


Requires Skills:

End User Computing & Messaging services will provide Support services for Desktop, Laptop, mobile, Messaging as well as Incident, Request, Problem and Change Management services

Remote support for Messaging Services including Gsuite, Cisco webex calling, Active Directory and SSO

All Operating systems and End user management software to be provisioned

Patching the in scope devices (Laptops, Desktops)

Supporting   the in scope mobile devices

Troubleshooting Messaging issues that span in scope and out of scope locations.

Provide Gsuite Support ,Cisco Webex, Auth0 SSO support

Creation and maintenance of email address policies.

Triage all EUC and Messaging tickets escalated to ensure the Ticket has been escalated to the appropriate resolver group and that the priority of the Ticket is correctly categorized



**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.  



Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Wireless Networking - Cisco PL1 Required
2 Windows PL1 Required


Domain Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Bill Inquiry Handling NA Required


* Proficiency Legends

Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.