At Prudential, we make lives better by solving the financial challenges of our changing world. Bring your experience and unique insights to a collaborative culture focused on meeting our customer needs! Enabling Solutions is a transformative customer-obsessed organization aligned to the US Business priorities and dedicated to driving and implementing cross business solutions.
We are seeking a Director, Digital Mailroom Strategy for a highly visible role to create and drive a strategic, cross US Business initiative to transform the intake of customer forms and correspondence. The mailroom acts as the gateway for documents entering the enterprise. You will lead the strategy creation and implementation to reimagine the way we capture, extract, validate, and route data and documents. Additionally, this role will partner with US Service Operations to deploy strategy to reduce the need for written forms and documents where applicable.
Create and drive the strategic direction for the Digital Mailroom initiative.
Provide leadership to achieve the Digital Mailroom transformation objectives.
Perform industry research to identify new technology and strategy in the space.
Collaborate with business partners to proactively identify needs, prioritize and develops roadmaps and solutions.
Drive stakeholder alignment and decision making across multiple U.S. businesses.
Manage program level efforts to ensure task execution and dependency coordination, and to anticipate and proactively address potential schedule and resource risks.
Develop and manage project budgets to ensure accurate and timely expense reporting, and to anticipate and proactively address budget variances.
Develop issue identification and monitors issue resolution; resolves or escalates delays to senior leadership.
Interface with developers and business partners; to define requirements, acceptance testing, end user training and system rollout.
Coordinates subject matter experts in conducting research and analysis to quantify business opportunities and develop formal recommendations.
Communicate project status to key stakeholders. Conduct periodic steering committee meetings with executive and senior management to communicate high-level project status, obtain critical decisions and guidance, and ensure continuous organizational commitment.
Bachelor’s degree or equivalent work experience required.
5-10 years of experience in Service Operations required. Financial Services Operations strongly preferred. Experience with multiple U.S. businesses a significant plus.
Embodies an enterprise focus and can understand and support the centralized strategy for the U.S. Businesses.
Demonstrated ability to innovate, lead and drive change while leveraging process improvement methodologies &/or technology enhancements.
Previous experience managing staff or project teams is highly desirable.
Strong leadership, with ability to articulate vision and purpose, with solid executive presence and talent mindset.
Experience in developing complex strategic and tactical plans. Proven track record of delivering results.
Excellent strategic thinking, innovative problem solving, and collaboration skills.
Exceptional verbal and written communication and presentation skills.
Strong influencing skills, with proven ability to build relationships and interact effectively with senior leaders and other key stakeholders across the enterprise. Must have the ability to work across the U.S. businesses to gain buy-in and build consensus to deliver on objectives.
Ability to project manage visible and high priority initiatives.
Proven track record of influencing and implementing change.
Ability to drive and influence key decisions independently.