Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
The Manager, Payoff plays an important role in the organization by ensuring high-levels of productivity, efficiency, compliance, and service levels for one or more of the following areas: payoffs, assumptions, title transfers, reconveyances, and/or releases. The role is responsible, under limited direction, for managing and training employees, setting objectives, assigning work/projects, updating internal procedures, ensuring document quality control, and other activities related to overseeing the operations of a highly functioning department.
Monitor metrics and work pipeline in order to maximize productivity, efficiency, compliance, and service levels, and minimize detrimental losses for area(s) under supervision; ensure all pay offs and lien releases are processed within required timeframes.
Coach and hold team members accountable for timeliness, accuracy, and completeness of work, and ensure all regulatory compliance deadlines are met.
Hire, train, coach, discipline and exit team members.
Regularly monitor and communicate status of files.
Prepare and analyze productivity reports, identify trends and issues, and provide appropriate status updates to leadership.
Assist in the generation of invoices via calculating fees and providing supporting documentation when necessary.
Audit files and supporting documents for accuracy and completeness; provide approvals as appropriate.
Close files, retaining records in accordance with required retention periods.
Respond to and coach team members on issues that represent higher risk and/or fall outside of scope of their normal responsibility.
Work with business analyst to ensure systems are updated, tested, and audited to reflect modifications to policies and procedures.
Use expertise to analyze and resolve escalated foreclosure-related issues.
Audit work of direct reports; perform tactical quality control over department output to ensure quality of work.
Perform daily and monthly reconciliations.
Review and authorize check requests related to Pay Off activities.
Interpret and communicate work procedures and company policies to staff.
Identify and stay current on changes in industry regulations and recommend changes to internal policies, procedures, and systems to incorporate new/changed requirements.
Manage department projects that encompass improvements and modifications to current processes, implementation of new processes, and skills training.
Respond to high-level questions and requests from mortgagors, authorized third parties, and other departments.
Provide backup in the absence of other department managers.
Provide support and documentation during internal and external audits; help respond to audit findings and ensure remediation of noted issues.
Perform other duties as assigned.
High school diploma or equivalent required, Bachelor’s Degree preferred, along with five or more years total mortgage loan servicing experience required, with at least three years in a supervisory/lead role over defaults, payoffs, or bankruptcies.
Expert-level knowledge of mortgage foreclosures, defaults and bankruptcies, including overall processes and inter-relationships, standards and requirements, supporting documents, terminology, compliance and regulatory requirements related to functional area(s) of expertise and supervision.
Ability to work in an emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.
Basic math skills required.
Proficiency with data entry, Microsoft Word, Excel and Outlook required.
10-key by touch preferred.
Familiarity with document retention software; Blitzdoc preferred.
Ethical, with a commitment to company values.
Assistants, Specialists, and Support Specialists
· Works independently with low supervision of work, depending on experience
· Applies sound judgment and thinks critically about downstream impact of changes on processes and systems that impact department and Company policies and protocols
· Hire, train, coach, discipline, and exit team members
· Travel: 0%
Physical: Work is primarily sedentary; occasionally walks and/or stands.
Manual Dexterity: Frequent use of computer keyboard and mouse.
Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
Environmental: Office environment – no substantial exposure to adverse environmental conditions.
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.