As a Client Service Specialist Associate 2 you will interact internally with global Centers of Excellence Client Operations teams business unit Shared Service teams and Joint Venture operations teams to complete the processing for assigned clients and portfolios.
Validate and review all daily activity while maintaining all required controls
Resolve a broad range of questions for and carry out processing work to resolve a variety of requests for internal and external clients
Calculate and process fund and account activities e.g. supporting Net Asset Value (NAV) Securities & Exchange Commission (SEC) yields cash movements distributions corporate actions bank loans processed transactions etc. and prepares proofs as needed
Support the review and validation of data as needed e.g. fund NAVs etc. as well as distribute information to Shared Services and Client Operations teams
Collaborate with internal and external groups to identify analyze and resolve issues
Research and resolve exceptions reconciliations incorrect transactions and issues
Receive and resolve inquiries in a timely and accurate manner and communicates effectively with clients when necessary
Maintain appropriate records of daily and monthly activities
Support the production of financial performance and/or quality reports for client shareholder director and management as needed
Interprets client needs and works to meet those needs offering assistance and advice on standard practical issues
Maintain working knowledge of processing activities
Handle complex issues and escalate as needed acting with a sense of urgency
Document any updates or changes to formal procedures databases etc.
Prepare and verify information for various projects/special requests as directed
Support training of new hires as necessary
Identify and report all risk and compliance issues breaches and suspicious activities
Act in accordance with Risk Excellence as part of our Way Ahead foundation
During the course of normal day to day operation be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
Bachelor’s degree or equivalent work experience and a focus in Finance or related field preferred; 1-2 years of related experience
Strong communication organization interpersonal and customer service skills
Deadline and detail oriented
Computer proficient including working knowledge of desktop software applications (e.g. Excel Word Access etc.)
Collaborate with others outside own area of expertise