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Account Manager - Self-Funded at Independent Health Assoc., Inc. in Williamsville, New York

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:


The Account Manager shall be responsible for retention and growth of profitable membership for an assigned group of self-funded business. The Account Manager will work with the group long term to evaluate their employee.........s health care costs. The Account Manager will conduct meetings with high level executives. They must demonstrate excellent sales techniques and project management skills to uncover the groups......... issues and needs and provide a solution to meet those needs....  They develop strategies to build positive relationships with employers, brokers, and consultants to maintain and grow profitable membership in IHC portfolio of products and services....  They are accountable for meeting monthly productivity goals and fully utilizing systems to maintain extensive records of renewal and relationship-building activity....  The Account Manager must develop relationships and collaborate with healthcare brokers and consultants.


  • High School diploma or GED required; Bachelor.........s degree preferred.

  • ... Four (4) years of demonstrated successful corporate sales/account management experience required, preferably in a service industry and/or selling intangibles.... 

  • Ability to gather information, determine needs and provide solutions.

  • Experience with self-funded business highly preferred.... 

  • Ability to leverage relationships to facilitate growth.

  • Ability to handle multiple projects and priorities and manage time effectively in a fast-paced environment.

  • Working knowledge of the health insurance industry or related industry.

  • Proven verbal and written communication skills with the ability to communicate effectively and professionally via the telephone as well as in person.

  • Ability to communicate complex messages with a wide range of audiences on an internal and external basis.

  • Ability to develop collaborative working relationships with brokers,...  employers and leadership.

  • Good public speaking/group presentation skills.

  • Strong computer skills required including...  Microsoft Word, Excel and PowerPoint and the ability to learn and utilize contact management systems such as in an effective and efficient manner to document all activity and proposal generations.

  • Ability to assume responsibility and maintain confidentiality.

  • Ability to work overtime and weekends as needed.

  • Local travel required. Any IH employee who uses a motor vehicle in the course of their duties representing Nova must be compliant with New York State Motor Vehicle laws and must follow the Policy that pertains to Driver.........s License Requirements as a condition of employment.... 

  • Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.

Key Accountabilities

  • Develop and maintain relationships with key decision maker(s) and brokers to facilitate member retention and growth in existing clients and to support new customer opportunities.

  • Develop and execute group specific strategy for key clients leveraging understanding of employer.........s challenges and opportunities. Document strategy and tactics in business plan.

  • Deliver appropriate messaging to all clients demonstrating IH value proposition.

  • Lead implementation process to seamlessly onboard new clients.

  • Promote ancillary programs and services - Wellness Offerings, Reimbursement Accounts and COBRA in line with business strategy.

  • Collect necessary information to analyze medical plan performance and use their judgement to recommend design alternatives to clients including associated financial costs and risks.

  • Present Independent Health programs and services to employee groups during open enrollment meetings.

  • Work closely with brokers and external vendors to coordinate account activity.

  • Coordinate with the Clinical Account Manager to deliver meaningful reporting to employers, brokers and consultants.

  • Assist with the development and coordination of related events the book of business or market segment.

  • Collaborate with other members of the organization to provide value added services and information to identified accounts.

  • Provide on-site staffing at community/employer based events. Will require after hours and/or weekends


As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant.........s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here for additional EEO/AAP or Reasonable Accommodation information.

Current Associates must apply internally via their Career Worklet.