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Venue Waitstaff at Grand Lake Casino in Grove, Oklahoma

Posted in Restaurant - Food Service 30+ days ago.

Type: Full-Time

Job Description:


ENT Venue Waitstaff




Venue Supervisor\Venue Manager


FSLA STATUS: Non exempt



LOCATION: Grand Lake Casino

EDUCATION: High school diploma or G.E.D.

EXPERIENCE: Customer service experience preferred; wait exp preferred; cash handling exp required.

LICENSES OR CERTIFICATIONS: Required to obtain and maintain a Seneca Cayuga tribal gaming license; State issued id, State required liquor license

PHYSICAL REQUIREMENTS: Position requires: the ability to carry heavy trays of food, dishes and glassware; good balance; ability to stand or walk for entire shifts

WORK ENVIRONMENT: Grand Lake Casino is a drug and alcohol-free workplace; Must be able to work in a casino environment which includes high levels of smoke, dust, noise and bright flashing lights.

JOB SUMMARY: Responsible for taking orders and serving food and beverages to patrons in the restaurant.

SPECIAL WORKING CONDITIONS: Position requires good memory and focus; ability to work under pressure and to serve customers quickly and efficiently


  • Performs excellent customer service at all times

  • Provides fast, efficient, and courteous service

  • Collects payments from customers

  • Takes orders from patrons for food or beverages

  • Checks patrons ID to ensure that they meet minimum age requirements for alcohol consumption

  • Checks with customers to ensure that they are enjoying themselves corrects any problems

  • Serves food or beverages to patrons

  • Prepares hot and cold drinks for patrons or orders alcoholic beverages from bar

  • Recommends certain dishes & explains how various items on the menu are prepared

  • Keeps tables and dining areas clean and ready for new diners

  • Stocks service areas with supplies and keeps areas clean

  • Replenishes supply of dishes, silverware, and glasses in the dining room

  • Answers patrons questions, explains menu items and specials

  • Interacts effectively with the public and Team Members


  • Reliable transportation

  • At least 18 years of age

  • Written and verbal communication skills

  • Multitasking skills

  • Adaptability

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

Grand Lake Casino is an Native American Preference Employer. Must be able to pass drug screens with negative results.