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Software Training and Support at Grand Lake Casino in Grove, Oklahoma

Posted in Information Technology 30+ days ago.

Type: Full-Time

Job Description:

JOB TITLE:   Software Training and Support




FSLA STATUS:  Non exempt

PAY LEVEL: Hourly 



EDUCATION: Minimum High school diploma or G.E.D.

EXPERIENCE: Minimum 2 years’ experience in similar position preferred.

LICENSES OR CERTIFICATIONS: Required to obtain and maintain a Seneca Cayuga tribal gaming license; State issued id

PHYSICAL REQUIREMENTS: Must be able to lift up to 50 lbs; climb, bend, kneel or squat for extended periods of time.

WORK ENVIRONMENT:  Grand Lake Casino is a drug and alcohol-free workplace; Must be able to work in a casino environment which includes high levels of smoke, dust, noise, bright and flashing lights.  

JOB SUMMARY:   Exceptional organization and interpersonal skills. Positive, dependable and committed to success

SPECIAL WORKING CONDITIONS:  This position requires the flexibility to work any shift including weekends and holidays


  • Provide end users with software training for various applications.

  • Provide end users with support regarding software related issues.

  • Work with software developers and third-party support to ensure software issues are resolved promptly and software applications are being utilized properly.

  • Plan for and oversee software updates at the direction of the IT Manager.

  • Communicate software issues and changes with the end users.

  • Create easy-to-follow guides for various applications for end users to reference.

  • Work with the IT Manager during software implementation, provide training, and follow up with end users to ensure applications are fully utilized.

  • Assist the IT Manager and end users in developing efficient workflows within software applications.

  • Ensure security best practices when implementing software and maintain compliance with IT policies and procedures.

  • Assist Desktop Support at the directive of the IT Manager.

  • Other duties assigned by management.


  • Be at least 18 years of age.

  • Have reliable transportation to and from work.

  • Have written and verbal communication skills

  • Have multitasking skills

  • Be Pleasant and have a polite manner and a neat and clean appearance.

  • Adaptability

This job description in no way states or implies that these are the only duties to be performed by this employee.  He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.  Grand Lake Casino is a Native American Preference Employer. Must be able to pass drug screens with negative results.