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Employer Service Representative at University of Oklahoma in Oklahoma City, Oklahoma

Posted in Management 30+ days ago.

Type: Full-Time

Job Description:

If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily. CPM is a department within the College of Continuing Education at The University of Oklahoma. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development. We deliver cost-effective, customer-oriented solutions that are tailored to meet unique needs and situations.

The Employer Service Representative serves as the point of contact and problem resolution for Oklahoma employers on all topics, processes and procedures related to child support enforcement.

Duties include but are not limited to:

  • Processes documents related to medical support and income withholding received from employers, non-custodial and custodial parents, and Child Support Services personnel.

  • Update the Oklahoma State Information System (OSIS) to document the status and type of medical coverage, payments, employee hires and terminations, employee bonuses, and other various topics for each child support case.

  • Resolve case related issues and problems received from internal and external child support customers.

  • Serve as point of contact for employers and insurance plan administrators and initiate contact with employers as needed to review medical support and incoming withholding.

  • Partner with Child Support Services to complete specialized projects.

This job is located in Oklahoma City.

Work/Life Balance

  • 11 holidays each calendar year

  • 27 days of leave accrued each year

  • Day shift only - no evenings or weekends

Educational Support

  • Tuition benefit for staff

  • OU Dependent Child Tuition Waiver Program

  • Access to learning and development opportunities offered by OU and the department

Required Education: Bachelor Degree or equivalent combination of education/job related experience AND:

  • 0-24 mo professional experience with social services, payroll or insurance benefits


  • Basic computer skills

  • Strong initiative to solve problems

  • Ability to communicate complicated legal and policy concepts to others

  • Must be able to read and interpret policy as well as State and Federal regulations


  • None

Advertised Physical Requirements:

  • Ability to engage in repetitive motions including movement of the hands, wrists and fingers. Ability to communicate with others and receive complex information Ability to view databases and computer screens Carry case files up to 25 lbs,

Departmental Preferences:

  • 36 months professional experience with social services or payroll or insurance benefits

Supervision: No Supervisory Duties

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit