We have a unique opportunity for someone to contribute their talents and strengths as a Loss Mitigation Specialist
A COMPANY TO BE PROUD OF At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 12,000 people around the globe are entrepreneurial and innovative, serving 16,000 clients and customers with precision and reliability because they count on us to deliver, every time.
Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.
Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the world's leading organizations use us to streamline and maximize the value of relationships with their investors, employees, creditors and customers. Computershare is represented in all major financial markets and has over 12,000 employees worldwide.
DIVERSITY IS A STRENGTH Across our global team, we see diversity as a source of strength. The more perspectives we have, the better equipped we'll be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.
OUR VALUES Our key values - Certainty, Ingenuity and Advantage - drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond today's problems to find tomorrow's solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve your business goals.
A ROLE YOU WILL LOVE Work within a loss mitigation call center; take inbound calls and make outbound calls to accounts that have been referred to loss mitigation. Review borrower's intent and ability to pay and inform customer of documents required for possible resolution. When needed, handle loans in bankruptcy in accordance with Bankruptcy Code Guidelines with the intent to provide customers with support in their requests for mortgage assistance.
Primary Accountabilities Work within a loss mitigation call center; take inbound calls and make outbound calls to accounts that have been referred to loss mitigation. Review borrower's intent and ability to pay and inform customer of documents required for possible resolution. When needed, handle loans in bankruptcy in accordance with Bankruptcy Code Guidelines with the intent to provide customers with support in their requests for mortgage assistance.
Responsible for working with borrowers, real estate agents, paralegals title companies and attorneys to facilitate Loss Mitigation workout options such as modifications, short sales and deed's in lieu on behalf of SLS clients.
Make borrowers aware of the advantages of conducting Retention and/or liquidation options and how to get started in the process
Responsibilities include making outbound and taking inbound calls on Retention and liquidation accounts to ensure deal is moving forward in timely fashion.
Ensure supporting documents are complete and accurate to submit for Underwrite and/or Quality Assurance.
Strong analytical and problem solving skills to determine what is needed and where to spend effort to maximize results within assigned portfolio.
Ability to speak professional and pass QA compliance telephone audits.
Ensure appropriate procedures and processes are followed as directed by clients of SLS.
Other duties or tasks as assigned by management.
WHAT WE NEED FROM YOU Required:
Strong verbal and written communications skills.
Strong organizational and critical thinking skills, while being self-motivated and understanding sense of urgency.
Ability to handle multiple tasks and deadlines with attention to detail.
Ability to effectively communicate with coworkers, peers, and all levels of management through written and verbal communication.
Knowledge of all regulatory rules that apply to communication with customers such as the FDCPA, RESPA, FCRA, Reg X, TCPA state laws, etc..
Typing or keyboard proficient. Solid PC skills.
KEY QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience Required:
Prior Banking/Customer Service experience.
Call center experience preferred.
1 years of loss mitigation/originations background experience strongly preferred.
Travel Required It is expected that this position may include travel up to 10% of the time. This is subject to change based on many factors, including business needs. Language Ability Ability to read/analyze/interpret business periodicals/ journals/technical procedures/gov. regulations; write reports/business correspondence/procedure manuals; effectively present information/respond to questions from managers/clients/customers/public. Mathematical Ability Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the environment is moderate
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
REWARDS AS UNIQUE AS YOU
A choice medical insurance plans designed to meet your needs
Dental & Vision insurance
Life & Disability insurance
Flexible spending and health savings accounts
Employee Stock Purchase Plan
Paid time off - You'll accrue 3 weeks your first year!
$1,000 Employee Referral Program
Banking and investments plans
Rewards and recognition programs
Employee discounts for wellness, auto & homeowners insurance, wireless service and more...
To learn more, visit us at www.computershare.com/mycareer. Your career is waiting. Computershare is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.