Overview: Act as the primary customer service contact for in-bound customer / client calls solving problems and answering inquiries for all Treasury Management products, utilizing excellent oral and written communication skills.
Receive incoming customer client calls using excellent customer service and telephone skills.
Answer inquiries and resolve customer issues for all Treasury Management products.
Use related software, mainframe applications, and appropriate documentation to answer inquiries.
Work directly with external business and corporate customers, product managers, sales representatives and Treasury Management operational staff to resolve product issues, customer problems and more complex inquiries.
Minimum Qualifications Required:
Associates Degree, or in lieu of a degree a minimum of two (2) years work experience.