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Customer Service Specialist at m&t

Posted in Other 30+ days ago.

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Location: Williamsville, New York





Job Description:
Overview:
Act as the primary customer service contact for in-bound customer / client calls solving problems and answering inquiries for all Treasury Management products, utilizing excellent oral and written communication skills.

Primary Responsibilities:
  • Receive incoming customer client calls using excellent customer service and telephone skills.
  • Answer inquiries and resolve customer issues for all Treasury Management products.
  • Use related software, mainframe applications, and appropriate documentation to answer inquiries.
  • Work directly with external business and corporate customers, product managers, sales representatives and Treasury Management operational staff to resolve product issues, customer problems and more complex inquiries.
Minimum Qualifications Required:
  • Associates Degree, or in lieu of a degree a minimum of two (2) years work experience.
  • 1 year customer service or related experience.