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System Support Specialist at m&t

Posted in Other 30+ days ago.

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Location: Williamsville, New York

Job Description:
Act as the primary Customer Service contact for our internal business partners. The position consists of in-bound internal customer calls and emails that result in problem solving and answering various questions about the Loan Management systems we use here at M&T. While answering these inquiries it is expected to use excellent oral and written communication skills.

Primary Responsibilities:
  • Receive incoming internal customer calls using excellent customer service and telephone skills.
  • Answer Inquiries and resolve customer issues for various Loan approval and tracking systems.
  • Use related software, mainframe applications, and appropriate documentation to answer and troubleshoot inquiries
  • Work directly with internal customers such as Relationship Managers, Relationship Liaisons, Portfolio Managers, Credit Analysts, so on to understand the complexity of the inquiry and to assist in finding resolution.
  • Troubleshoot various platforms such as our loan approval systems, loan/collateral management systems, and internet browser such as Chrome, Edge, and Internet Explorer.

Minimum Qualifications Required:
  • Associates Degree
  • 2 years commercial/treasury management customer service or related experience