Job Description: Overview: Act as the primary Customer Service contact for our internal business partners. The position consists of in-bound internal customer calls and emails that result in problem solving and answering various questions about the Loan Management systems we use here at M&T. While answering these inquiries it is expected to use excellent oral and written communication skills.
Receive incoming internal customer calls using excellent customer service and telephone skills.
Answer Inquiries and resolve customer issues for various Loan approval and tracking systems.
Use related software, mainframe applications, and appropriate documentation to answer and troubleshoot inquiries
Work directly with internal customers such as Relationship Managers, Relationship Liaisons, Portfolio Managers, Credit Analysts, so on to understand the complexity of the inquiry and to assist in finding resolution.
Troubleshoot various platforms such as our loan approval systems, loan/collateral management systems, and internet browser such as Chrome, Edge, and Internet Explorer.
Minimum Qualifications Required:
2 years commercial/treasury management customer service or related experience