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Customer Services Representative at Language Line LLC

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Los Angeles, California





Job Description:

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone's life every second of every day.

Job Description

Major Responsibilities, but not limited to :


  • Act as primary point of contact customer billing inquiries, providing all needed customer service support

  • Answer phone inquiries from customers and sales staff

  • Process web inquiries from customers and sales staff

  • Facilitates adjustments and credits, tracking dollar amounts that require approvals; accurate data entry into client database

  • Provide written billing explanations when needed

  • Excel reporting

  • Oracle Discover Reports

  • Tracking of billing inquiries that come on-line.

  • Tracking of trends within the company to prevent recurrence of problems

  • Answer escalated calls from customer agents for billing or service issues

  • Knowledge of Titan/Olympus/Great Plains applications (will train)


• Reporting for customer base in accordance with Language Line proprietary policies

Qualifications:


  • Two years customer service experience

  • Demonstrated good customer service skills, work performance and attendance

  • Detail oriented and good organizational skills

  • Must be team oriented

  • Some college or technical training

  • Microsoft Office Suite

  • Effective use of Titan and all other available technology tools

  • Creative problem solving

  • Ability to work under pressure and maintain rapport with colleagues and clients

  • Ability to work flexible hours

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)