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Customer Care Risk Analyst II at Synovus Financial Corp.

Posted in Other 30+ days ago.

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Type: Full Time
Location: Columbus, Georgia





Job Description:

Job Summary:
Supports risk management initiatives in Division to effectively identify, assess, mitigate and monitor risks across all Teams and support functions. Analyzes the current business environment to detect critical deficiencies and recommend solutions to ensure timely and effective risk mitigation efforts.
Job Duties and Responsibilities:

Partners with ORM to document, monitor and assess risks and related controls for Division. Conducts Risk Control Self-Assessments (RCSAs) to ensure business unit meets corporate standards that specifically relate to risk management. Performs follow-up on issues and/or treatment plans documented by Operational Risk Management.

Collaborates with management to determine adequacy and effectiveness of risk mitigation plans. Reviews various process documents and collaborate with management to determine adequacy and effectiveness of controls and in developing action plans to remediate deficiencies and gaps identified in the internal control environment.

Partners with Division Leadership to provide recommendations and track risk mitigation plans. Produces assessment summaries to leadership with recommendations for areas of suggested improvement; partners with leadership to develop and execute related action plans for agreed upon improvements. Provides day-to-day risk support to Division Team and support functions to build a culture and climate focused on the pro-active awareness of, and, continuous improvement in, the operational risk environment.

Serves in various roles as deemed necessary to partner with other risk-related departments such as IRR, Bank Secrecy Act/Anti-Money Laundering (BSA/AML) Compliance, etc. Supports the ORM by providing documentation and data as requested. Trends risks and provides input to executive level reporting. Supports risk management initiatives to document risk and controls as a result of process changes, new products/services, etc. where scope may vary dependent on the Team or support function.

Provides reporting, presentations, and thought leadership to management. Creates departmental reports and presentations to Division Leadership. Offers insight into industry and regulatory changes and trends to determine potential impact on services and processes.

Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.

Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an Equal Opportunity Employer supporting diversity in the workplace.

Minimum Education:

Requires a level of knowledge normally gained through completion of an undergraduate degree

Minimum Experience:

3 years experience

Required Knowledge, Skills, & Abilities:

Experience in banking or financial industry.

Relevant experience in internal/external audit, operational risk management, accounting and/or regulatory compliance (or related).

Experience reviewing and understanding policies, procedures and regulations.

Experience identifying, documenting and evaluating risks and controls relating to operations, financial reporting, and compliance processes and objectives.

Strong communication skills, both written and verbal; solid presentation skills.

Strong proficiency using Microsoft Office Suite.

Proven ability to partner effectively across all levels of the organization and develop positive working relationships.

Ability to independently prioritize and follow-up on commitments and take initiative to resolve issues, self-motivated, self-directed and able to work with minimal supervision

Preferred Knowledge, Skills, & Abilities:

Master's degree

.