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Caseworker 2 - ACT Team - #1086 at Central Counties Center for MHMR Service in Temple, Texas

Posted in Nonprofit - Social Services 30+ days ago.

Type: Full-Time

Job Description:

Performs a moderately complex combination of team lead, evaluation and supervisory duties as back-up to the ACT Team Coordinator and direct service activities to ACT Team consumers. Work involves serving as a lead clinician to the other clinicians on the ACT Team. This position serves as a liaison between line staff on the ACT Team and the ACT Coordinator. Coordinator relies on this position to make decisions that arise in everyday situations, to keep the Coordinator abreast of those matters and decisions, and to confer with the Coordinator when further consultation is needed. Will also provide direct services to ACT Team consumers.


  • Assesses consumers regarding ACT eligibility.

  • Interviews individuals, their families, other agency members and other Interdisciplinary Treatment Team members to obtain client background information and to identify the psychosocial, economic, and physical needs of the individuals.

  • Assesses individuals current and ongoing needs with regards to support systems and available community resources, schools, and facilities, etc., as needed and requested by the individual.

  • Identifies problem areas, service gaps, and areas that are barriers to services for clients, providing psychosocial rehabilitative skills training/IMR, supported housing/employment or other services as needed and/or requested.

  • May participate as an active member of an Interdisciplinary Treatment Team.

  • Serves as a supervisory liaison between staff Social Worker Is and other Center supervisory staff in resolving identified staff/staff or staff/consumer differences.

  • Assists in the development of policies and procedures applicable to unit functioning and assists with program monitoring/evaluation applicable to unit functioning. May participate in organizational workgroups. May make recommendations on Assertive Community Treatment policy and procedure changes.

  • Document case records, assessments, person centered recovery plans and progress notes according to Center requirements and Texas Administrative Codes. Employees will maintain complete and accurate consumer medical records and keep all such information confidential.

  • May train and evaluate the performance of others and may supervise the work of others.

  • Provides Crisis Intervention Services as needed.

  • Assists with developing individual person-centered recovery plans, and in monitoring the observance of clients rights and service provision as identified in the recovery plans.

  • Meets all clinical needs and minimum service requirements according to Center staff training requirements, Resilience & Disease Management Design and Texas Administrative Codes

  • Documents case records, assessments, person-centered recovery plans and progress notes according to Center requirements and Texas Administrative Codes within two business days

  • Completes data entry into the Clinical Management for Behavioral Health Services (CMBHS) system according to supervisors requirement within five business days

  • Meets productivity requirement of 70 hours per month of services provided to ACT team clients.

  • Work behavior must be compatible with Center value statement and Policies and Procedures Manual.

  • May participates in DSHS conference calls regarding ACT.

  • Participates in quarterly training and time studies for Random Moment Time Study/Medicaid Administrative Claiming (MAC)

  • Performs related work as assigned.

  • Demonstrate high ethical standards, trustworthiness, and personal integrity. Regular attendance, dependability, and promptness are required for the 8-5 work day or agreed upon hours 100% of the time, to ensure consistency and completeness of programs processes.

  • Professional Development - Successfully complete training required to maintain skill competency and cross training to ensure consistency across program procedures. Complete continuing education as required by professional standards and the Center.

  • Frequent daily driving within the catchment area is required.



  • Experience in social services work. Graduation from an accredited four-year college or university with a major course work in behavioral sciences, social sciences, humanities, or a related field is mandatory and a Masters Degree in Psychology, Counseling, Social Work or a related social services area required

  • Experience and education may not be substituted for one another.

  • Supervisory experience preferred.


  • Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
    Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures.

  • Ability to assess client needs, to coordinate client services, to monitor program effectiveness and to assign/monitor/supervise the work of others.

  • Knowledge of mental illness and emotional components of physical illness; of rehabilitation and psychotherapeutic methods; of casework principles; of community resources; and of the principles, methods, techniques and practices of clinical work.

  • Ability to proficiently utilize computer programs, e.g., Microsoft Word and Excel

  • Skill in interviewing.

  • Ability to see, hear and talk effectively within job requirements.

  • Ability to stand, sit and walk for extended periods.

  • Ability to effectively handle potentially aggressive behavior in a positive manner.

Relationship Skills

  • Ability to communicate effectively, both verbally and in writing.

  • Work behavior must be compatible with Center value statement and Policies and Procedures Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.

  • Ability to perform tasks effectively and efficiently.

  • Ability to plan and schedule work and implement directives without constant supervision.

  • Ability to present a professional appearance and conduct when representing the Center.

  • Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.

  • Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.

Additional Requirements

  • Must have and maintain a valid drivers license with an acceptable driving record.

  • Regular attendance and reliability is critical to business operations.


Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.