Supervises work activities of housekeeping personnel assigned to the floor to ensure clean, orderly attractive rooms. Inspect work of room attendants ensuring each room meets Sonesta's standard for the guest rooms by performing the following duties.
Principle duties and responsibilities (Essential Functions) include:
Key Job Functions
Comfortable with working a diverse environment with regard to guests, members of the Housekeeping T.E.A.M. and hotel employees.
Inspect all guest checkout and stayover rooms for cleanliness, appropriate guest amenities and the correct condition of guest room equipment.
Evaluate room attendants on job performance according to Sonesta corporate standards.
Take appropriate action (retraining, documentation etc.) to ensure proper job performance when needed.
Take appropriate action to reward, document and acknowledge good work from employees.
Collect any Lost/Found items, entering the information in the Lost/Found log maintained in the office.
Collect room attendant’s assignment sheets and confirm the room status.
Check Opera and Rex for information concerning room status and enter updated room status.
Confirm work schedule with the room attendants for the following day.
Complete a written Housekeeping report of hotel guest room status for the Office Coordinator at the end of the shift.
Obtain list of vacant rooms which need to be cleaned immediately and list of prospective checkouts in order to prepare work assignments.
Assign Floor Housemen, Room Attendants their duties and inspect work for compliance to prescribed standards of cleanliness.
Advise Office Coordinator of rooms ready for occupancy.
Inventory stock to ensure adequate supplies.
Issue supplies and equipment to employees.
Investigate complaints regarding housekeeping service and equipment – take corrective action when required.
Examine guest rooms, halls and lobbies to determine need for repairs or replacement of furniture or equipment and make recommendations to management.
Conduct orientation training of new Housekeeping employees to explain company policies, housekeeping work procedures and to demonstrate use and maintenance of equipment.
Attend training seminars to perfect Housekeeping techniques and procedures and enhance supervisor skills.
Record data concerning work assignments, personnel actions, time cards and prepare periodic reports.
Attend staff meetings with other department heads to discuss company policies and patrons’ complains and to make recommendations to improve service and ensure more efficient operation.
Work with the Housekeeping Management T.E.A.M. to develop employees through regular room inspections, self-assessments and employee reviews.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations.
You will consistently deliver our GUEST model:
Greet or welcome everyone, warmly with a smile
Use eye and ear contact and guest’s name
Solve and own all requests/complaints
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity.
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Track record of delivering exceptional guest or client experience.
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Appropriate professional appearance and demeanor.
Bi-lingual a plus.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must be comfortable using PC-based computer platforms, “smart” devices, have basic to intermediate writing/reading/comprehension skills and professional vocabulary and etiquette.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, extreme cold and extreme heat. The noise level in the work environment is usually moderate.
Additional Job Description
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Health Benefits (Health & Dental Insurance)
401(k) Retirement Plan
Sonesta Hotels & Other Outlets Discounts
Employee Recognition Programs
Newborn & Adopted Child Leave
Spousal & Domestic Partner Leave
Short Term Disability
Long term Disability
Employee Referral Program
Employee Activities & Events
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.