The Application Operations Manager is responsible for the management of operations, security, availability and maintenance of enterprise applications. The Applications Operations Manager establishes and maintains consistent and comprehensive processes, applying ITIL standards for incident, problem and change management, service level management, and vendor utilization strategies.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Guides and manages the work of the applications operations team
Manages the operations process embracing design, planning, control, performance improvement, and operations strategy.
Ensures a stable and secure operational environment for digital applications to increase system availability, reliability and scalability through the management of outsourced and insourced service providers.
Ensures compliance to ITIL standards for Incident, Problem and Change Management as implemented.
Provides support and service to all back office systems and applications
Researches and analyzes programming systems including encoding, testing, debugging, and installing to support an organization's application systems.
Provides recommendations for improving processes and procedures internally to the IT operations team and to the business groups.
Continually implements process improvements within the IT Operations team to ensure that issues do not reoccur.
Assists in gathering data and defining user requirements for additional functionality of systems
Writes documentation to describe program development, logic, coding, and corrections.
Consults with users to identify current operating procedures and to clarify program objectives.
Builds custom reports for internal customers
Secures systems by controlling application access
Responsible for communication to business users, managers, and IT Peers on problems within the System and applications. Provides updates on status and progress toward resolution
Maintains performance of system by working closely with other teams
Resolves issues through troubleshooting
Other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BS in Computer Science, Engineering or related field;; or an equivalent combination of education and work experience
1-3 years' management of supervisory experience preferred
SQL, SQL Server Reporting Services experience
Experience in producing functional requirements materials for information technology systems
Experience translating functional business requirements to technical specifications (preferably in the information technology)
Experience developing functional and systems requirements from materials provided by functional subject matter experts
Experience working with developers to develop technical requirement from functional requirements
Experience testing applications
Demonstrated writing skills in developing requirements elicitation plans, user acceptance testing plans, and materials, etc.
Experience in configuration of enterprise monitoring systems.
Firm understanding of enterprise applications
Strong problem solving and root cause analysis skills
Ability to multi-task, prioritize and execute on assigned deliverables
Ability to quickly learn new systems and business processes
Proven history of detail-oriented execution and commitment to customer satisfaction
Must possess strong communication skills (both verbal and written) with the ability to effectively communicate with all levels of employees
Experience using Microsoft Office Suite and G-suite desktop applications
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
regularly required to talk and hear
required to use hands to type, handle objects and paperwork
required to reach and hold on to items at chest level or reach above the shoulder
required to use close vision and be able to focus
Must be flexible to adjust schedule to cover various shifts, including after-hours support
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer